Assistant Front Office Manager (Pre-Opening) Ovolo Sydney (Woolloomooloo)

Ovolo Hotels Group; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Ovolo Hotels Group is seeking an energetic and experienced Assistant Front Office Manager (Pre-Opening) to join our leadership team and help bring our Sydney hotel to life from day one.

You will be on the front line, hands-on and highly visible, shaping the opening journey, training the team, and setting service standards to deliver an effortless guest experience once doors open.

Qualifications

• Experience as Duty Manager, Assistant Front Office Manager, or strong Front Office Supervisor
• Proven leadership and coaching skills to develop a high-performing team
• Experience in pre-opening hotel operations and opening readiness
• Exceptional communication and guest-service focus

Responsibilities

• Lead the Front Office team during pre-opening phase and establish standards and procedures
• Oversee the opening journey, training and development, and guest journey mapping
• Manage on-shift leadership, coach staff, and drive upsell opportunities to enhance guest experience
• Collaborate across Front Office, Reservations, Housekeeping, Maintenance and Food & Beverage to ensure a seamless guest journey
• Work with senior leadership to ensure readiness and smooth hotel opening

Skills

Front Office leadership

Hospitality operations

Staff coaching

Guest experience focus

Job description

At Ovolo, we don't just welcome guests, we create experiences they remember.

As we prepare to unveil the next chapter of Ovolo, we're looking for an energetic and experienced Assistant Front Office Manager | Pre-Opening to join our leadership team and help bring our hotel to life from day one.

This is an exciting opportunity for a Front Office leader who thrives in a fast-paced environment, loves being on the floor, and knows that exceptional hospitality starts with genuine connection. You'll be hands-on, visible and actively involved in the opening journey; from preparing the team and setting operational standards to delivering an effortless guest experience once we open our doors.

You'll be one of the key leaders on property, supporting the Front Office operations and taking ownership of the hotel in the absence of senior management. Working closely across Front Office, Reservations, Housekeeping, Maintenance and Food & Beverage, you'll help ensure every part of the guest journey feels seamless, personal and unmistakably Ovolo.

Your journey starts before we welcome our first guest.

As part of the pre-opening team, you'll have the opportunity to help shape how the hotel operates from the ground up. You'll be involved in team training and development, operational readiness, systems and procedures, guest journey mapping, service standards and all the exciting details that go into opening a hotel. You'll help build the culture, set the expectations and create a Front Office team that is confident, connected and ready to deliver from day one.

Once the doors open, you'll be right in the thick of it.

You'll lead by example on shift, coach and develop your team, drive upsell opportunities, build genuine relationships with our guests and ensure the hotel operates effortlessly. You'll be the person who knows what's happening across the property, jumps in when needed, solves problems before they become problems and makes sure our guests leave with something worth talking about.

We're looking for someone who already has Duty Manager, Assistant Front Office Manager or strong Front Office Supervisor experience, and is ready to take their career to the next level.

You’ll be a natural people leader, an exceptional communicator and someone who isn't afraid to get their hands dirty. You’ll bring energy, confidence and personality to the role, while having the operational capability to make smart decisions and lead a hotel when senior management isn't on property.

Most importantly, you'll understand what makes Ovolo different. We're not looking for people who want to follow a script. We want people who bring their own personality, ideas and "you-ness" to work.

You'll Have The Opportunity To

• Be part of an exciting pre-opening hotel team
• Help shape the Front Office operation and guest experience from the ground up
• Lead, coach and develop a passionate Front Office team
• Work across the entire hotel operation and gain exposure to all areas of the business
• Drive guest engagement, service excellence and upsell performance
• Develop future leaders and create a high-performing team culture
• Work closely with senior leadership and play a key role in the successful opening of the hotel
• This is a full-time leadership role, and flexibility across mornings, evenings, nights, weekends and public holidays is essential.

If you're ready to help open something extraordinary, lead from the front and create a Front Office experience that is anything but ordinary, we want to meet you.

Come as you are. Bring your energy. Bring your ideas. Bring your you-ness.

Let's open something amazing together.