Assistant Front Office Manager - Full-time Ovolo Brisbane (Fortitude Valley)

Ovolo Hotels Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel benefits in rooms and F&B

Wellbeing Programmes

Community Programme

Autonomous role with creative license

Job summary

Ovolo Hotels Group in Brisbane is seeking an Assistant Front Office Manager for a full-time role. You will lead the Front Office team, support reservations and other departments, and ensure a memorable guest experience with flexible shifts including mornings, nights, and weekends.

The ideal candidate has hotel duty manager experience or is aiming to step up to a front office supervisor role, with a confident, people‑oriented approach and a passion for Ovolo’s brand.

Qualifications

• Previous hotel front office or duty manager experience preferred.
• Willingness to work mornings, nights and weekends.
• Strong people skills and a bubbly, guest-focused attitude.

Responsibilities

• Socialise and engage with guests to make them feel at home.
• Lead the Front Office team and support reservations, housekeeping, maintenance and F&B.
• Drive upsell revenue through team training and mentorship.
• Provide guidance and development to future leaders in the team.
• Ensure smooth hotel operations during shifts and assist with hotel logs.

Skills

Front Office Experience

People Skills

Leadership

Job description

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness '. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

The Gig

The role of Assistant Front Office Manager will suit someone who is always up for the next challenge. As an Assistant Front Office Manager, you will be responsible for the hotel in the absence of all senior management. You will ensure that your team has the right support and knows how to deliver Ovolo's promise of providing effervescent and effortless experiences to our guests. You will ensure a safe environment for all our guests and employees. This is a Full-Time gig and will require flexibility in availability to be able to work mornings, nights & weekends.

Your Responsibilities Will Include, But Not Be Limited

• Make guests feel right at home with the ability to socialise, network and engage with them
• Take the lead on everything Front Office, supporting not just the front office team but reservations, housekeeping, maintenance and food and beverage
• Drive upsell revenue through effective team training
• Provide training, support and mentorship to future leaders
• Ensure an overall smooth running of hotel operations whilst on shift
• Assist senior management with preparing documents/hotel logs

About You

At Ovolo, we are all about YOU. We provide a fun and exciting environment, and all we ask is that you give us your dedication to our brand and, most importantly, your team! As this is a full-time position, to be successful in this role, you will have previous hotel duty manager experience, or be currently an aspiring front office supervisor looking to take the next step. You will be a people person who's not afraid to get their hands dirty. You will have a bright and bubbly attitude that will allow the guests to leave with a memorable experience, and to, of course, rave about the Ovolo brand!

What You'll Get...

Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.

Receive Hotel benefits in rooms and our fabulous F&B outlets

Stay Fit and Fabulous; be involved in our Wellbeing Programmes

Develop relationships and make a difference to other people’s lives through our Community Programme

Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

Join Us

Join us, we are cool. Get to be yourself. Not like 'ordinary' hotels. We are something different. There's something happening here

Shiny Happy people all round. That is our vision.