Pre-Opening Front Office Leader - Assistant Manager

Ovolo Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ovolo Hotels Sydney is seeking an energetic Assistant Front Office Manager - Pre-Opening to join our leadership team and shape the guest journey from day one. You’ll be hands-on on the floor, coach a passionate Front Office team, and collaborate with Reservations, Housekeeping and F&B to deliver an exceptional Ovolo experience.

As part of the pre-opening phase, you’ll train staff, set service standards, implement systems, map guest journeys and lead by example across shifts, ensuring seamless

Qualifications

• Experience leading Front Office teams in hotel environments.
• Proven involvement in pre-opening or opening projects.
• Strong guest service mindset with upsell focus.

Responsibilities

• Lead and coach the Front Office team on shift.
• Drive training, operational readiness and service standards.
• Collaborate across Reservations, Housekeeping and F&B.
• Shape guest journeys and ensure seamless operations.
• Lead by example to deliver an unforgettable Ovolo experience.

Skills

Front Office leadership

Pre-opening experience

Guest service excellence

Upselling focus

Staff coaching & development

Job description

Ovolo Hotels Sydney is seeking an energetic Assistant Front Office Manager - Pre-Opening to join our leadership team and shape the guest journey from day one. You’ll be hands-on on the floor, coach a passionate Front Office team, and collaborate with Reservations, Housekeeping and F&B to deliver an exceptional Ovolo experience.

As part of the pre-opening phase, you’ll train staff, set service standards, implement systems, map guest journeys and lead by example across shifts, ensuring seamless