Senior Director Network Scheduling And Operations

Council Jobs; Canberra; On-site; AUD 155,000 - 189,000; Full time

Job summary

Council Jobs in Canberra seeks a Senior Director, Network Scheduling and Operations to lead a large operational team, shape strategic direction and deliver safe, reliable public transport services for the ACT community.

The role focuses on governance, performance improvement and a culture of accountability and service excellence, reporting to the senior leadership team and collaborating across government, industry and community partners.

Qualifications

• Experience leading large multidisciplinary teams.
• Proven ability to drive governance and operational performance.
• Strong stakeholder engagement and relationship-building skills.
• Commitment to safety, wellbeing and service excellence.

Responsibilities

• Lead a multidisciplinary operational team of nine direct reports and oversee a broader workforce of 40+ employees.
• Develop and implement strategic initiatives to strengthen governance and service delivery outcomes.
• Foster an inclusive, high-performing workplace culture through leadership, coaching and engagement.
• Investigate complex complaints, incidents and non-compliance with corrective actions.
• Undertake incident management and participate in crisis management and emergency response.
• Build relationships with community groups, internal stakeholders and industry partners to support initiatives.
• Champion workplace health and safety and lead proactive workforce management with HR and safety teams.
• Support wellbeing and rehabilitation outcomes through cross-functional collaboration.

Skills

People leadership

Strategic planning

Stakeholder engagement

Incident management

Safety culture

Job description

Senior Director Network Scheduling And Operations

Classification: Senior Officer Grade A
Salary: $172,246 plus superannuation
Position No: 37660
Directorate: City and Environment
Advertised (Gazettal date): 05 November 2026
Contact Officer: Ian McGlinn on***********@act.gov.auor(02) 6207 8***

Details: Lead people, influence outcomes and help shape the future of public transport services for the ACT community.

We are seeking an experienced and inspiring leader to join our senior leadership team as Senior Director, Network Scheduling and Operations. This pivotal role is responsible for leading a large operational workforce, driving continuous improvement, and ensuring the delivery of safe, efficient and customer-focused transport services.

As a key leader within the branch, you will provide strategic direction, foster a high-performing and engaged workforce, and build strong partnerships across government, industry and the community. You will be highly visible, values-driven and passionate about developing people, strengthening capability and creating a culture of accountability, respect and service excellence.

What you will do

In this role, you will:

• Lead and manage a multidisciplinary operational team, directly supervising nine staff and providing leadership across a broader workforce of more than 40 employees.
• Contribute to the development and implementation of strategic initiatives that strengthen governance, operational performance and service delivery outcomes.
• Foster a positive, inclusive and high-performing workplace culture through effective people leadership, coaching and employee engagement.
• Investigate complex complaints, incidents and non-compliance matters, implementing appropriate corrective actions and process improvements.
• Undertake incident management responsibilities and participate as a key member of crisis management and emergency response activities.
• Build and maintain productive relationships with community groups, internal stakeholders and industry partners to support service improvements and network initiatives.
• Champion workplace health and safety by providing visible leadership and building a strong safety culture across the business unit.
• Support employee wellbeing and rehabilitation outcomes through proactive workforce management and collaboration with human resources and safety professionals.

What we're looking for

We are seeking an authentic and influential leader who can:

• Inspire, energise and positively influence individuals and teams to achieve exceptional results.
• Demonstrate strong people management skills, including workforce development, performance management and employee engagement.
• Lead through change and successfully navigate complex operational environments.
• Build collaborative relationships and work effectively with diverse stakeholders.
• Exercise sound judgement and make informed decisions in high-pressure and sensitive situations.
• Drive continuous improvement through innovation, problem solving and strategic thinking.
• Promote customer service excellence while maintaining a strong focus on safety, accountability and operational performance.
• Demonstrate a commitment to mentoring and developing others, ensuring the right people are equipped with the right skills to succeed.

This is an outstanding opportunity for a senior leader who is passionate about people, operational excellence and public service. You will play a key role in shaping workforce culture, improving service delivery and leading initiatives that make a tangible difference to the Canberra community every day.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Relevant experience and/or qualifications in government, or working within a public transport environment is highly desirable
• Experience in managing sensitive and classified information while supporting senior executives would be an advantage.
• Must be eligible to be appointed as an Authorised Person under the Road Transport (General) Act 1999, successful applicants:
• Must be an Australian citizen or a permanent resident of Australia.
• Applicants must submit a copy of their Australian birth certificate or Australian Citizenship Certificate, or current Australian passport of valid Permanent Resident Visa supported by a foreign passport.
• Must successfully complete all pre-employment checks including police check.
• If found suitable for the role, you will be asked to complete a Nationally Coordinated Criminal History Check and submit relevant documents for Transport Canberra to undertake the police check.
• Must be considered a suitable person to be authorised, having regard in particular to – (i) whether the person has any criminal convictions; and (ii) the person’s employment record; and
• Must successfully complete adequate training to exercise the powers of an authorised person.

Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.