ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE

Interrelate; Lismore; On-site; AUD 66,000 - 93,000; Part time

Benefits offered by this job

Salary packaging options

Employee Assistance Program

Employee Awards & Appreciation

Additional paid leave

Job summary

Interrelate in Lismore is seeking an Assistant Coordinator for the Children’s Contact Service to support service delivery, quality management and safe, child-focused practice. You will work with a team to supervise contact visits, manage changeovers, and support case management within a collaborative, community-focused environment.

The role requires a relevant degree, experience with families and children, and a current First Aid certificate or the ability to obtain one within the first month.

Qualifications

• Bachelor’s degree in social work, psychology, counselling or related discipline.
• Experience working with families and children experiencing separation or family breakdown is preferred.
• Knowledge of child development, child protection and family violence is important.
• Ability to provide culturally appropriate support to diverse communities including First Nations, LGBTQIA+ and CALD families.

Responsibilities

• Support the delivery of the CCS within the service delivery schedule and budget.
• Assist CCS staff with quality observation, report writing and note taking; provide training as needed.
• Prepare staff rosters and schedule contact visits and changeovers.
• Contribute to case management discussions to support wrap-around services.
• Conduct supervised visits and changeovers when required.
• Respond to information requests from court and authorities, including subpoenas.
• Promote the service within the community and maintain safety procedures.

Skills

First Aid Certification

Child development knowledge

Family violence awareness

Case management experience

Report writing

Cultural competency

Driver's license

Education

Bachelor’s degree in social work, psychology, counselling or related discipline

Tools

MS Office

Observation notes systems

Job description

ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE

Established not-for-profit organisation with 100 years of trusted expertise

Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years

Attractive hourly rate, access to salary packaging and the staff rewards program

ABOUT THE ROLE

We are inviting applications from candidates who value family wellbeing and community impact to join the team in Lismore. The Assistant Coordinator, Children's Contact Services position will assist with the delivery and quality management of our Children’s Contact Service (CCS).

In this role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change-over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.

As a part of Interrelate, a trusted organisation with over a century of experience in delivering high-quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service

Key duties will include but not limited to:

With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget

Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training

Preparing staff rosters, scheduling appointments for contact visits and change overs

Participating in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate's multi-disciplinary team

Conducting supervised visits and change overs when required

Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas

Following child protection procedures, completing risk assessment and procedures

Supporting the Coordinator to actively promote the service through networking within the community

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs

Location: Lismore. The role may also require travel within the local region to support community visits

Employment Type: Fixed-term contract until 30 June 2028

Hours of Work: 45 hours per fortnight. Flexibility is required, as shifts may occasionally commence later in the day to meet client needs.

Hourly Rate: in line with a SCHADS Award level 5 position, with an hourly rate of $57.72 (Mon-Fri) plus superannuation

ROLE REQUIREMENTS

Bachelor’s degree in social work, psychology, counselling or related discipline

Experience working with families and children experiencing separation and family breakdown

Demonstrated experience and knowledge of child development, child protection and family violence

Experience in managing high parental conflict whilst upholding the best interest of children

Experience in one or more areas of clinical work - counselling, dispute resolution, children's services, family law, supervision & training of staff

Ability to provide culturally appropriate support to meet specific needs of diverse communities, First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families

Experience working with families within a case management setting

Experienced in report writing, case notes, data collection and data entry experience

Awareness of Family Law Court procedures will be highly regarded

Existing relationships with the community and local networks will be highly regarded

Current First Aid Certificate or the ability to obtain within the first month of employment

Access to a car and driver's license is essential

ABOUT US

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER

Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)

Employee Assistance Program

Employee Awards & Appreciation Programs

Additional days of paid leave on top of the standard leave entitlements

Training, Mentoring, Supervision and access to Resources

Closing Date: Tuesday, 17 November 2026

If you have any questions regarding this position, please email ***********@interrelate.org.au

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at *********@interrelate.org.au and we will organise for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.

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