Assistant Boutique Manager - Elevate Retail & VIP Experience

Aje.; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Training & development

Career progression

Contra credit

Employee assistance program

Referral incentives

Job summary

Join Aje as an Assistant Boutique Manager at our Macquarie store, where the Australian lifestyle informs our fashion. You will lead by example in delivering personalised service, product knowledge and visual standards, driving sales and guest satisfaction.

In this role you will support the Boutique Manager with daily operations, health and safety, back-office tasks and staff development, while nurturing VIP relationships and staying ahead of market trends.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately
• Supporting the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Supporting the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers
• To be aware of market trends, understand forthcoming customer initiatives
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed

Job description

Join Aje as an Assistant Boutique Manager at our Macquarie store, where the Australian lifestyle informs our fashion. You will lead by example in delivering personalised service, product knowledge and visual standards, driving sales and guest satisfaction.

In this role you will support the Boutique Manager with daily operations, health and safety, back-office tasks and staff development, while nurturing VIP relationships and staying ahead of market trends.