Senior Boutique Lead: Fashion & Customer Experience

Aje.; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Generous salary packaging

Staff discounts and staff wardrobe

Training and development programs

Career progression

Contra credit

Employee Assistance Program

Referral incentives

Job summary

Aje is seeking a Third in Charge for our Castle Towers store in Sydney. You will join as a senior team member, supporting the Boutique Manager and leading by example on the shop floor.

You will deliver personalised service, style customers, and educate them on product fit and fabrication while staying current with collections and brand initiatives. You will act as a senior lead within the boutique, driving daily performance, coaching team members, coordinating operations, and ensuring high

Qualifications

• Experience leading in a boutique or fashion retail environment.
• Strong customer service and relationship-building skills.
• Ability to drive sales, KPIs and conversion through personalised service.
• Knowledge of current fashion trends and brand initiatives.

Responsibilities

• Act as a key member of the boutique leadership team, supporting management while leading on the shop floor.
• Provide personalised styling and educate customers on product fit and fabrication.
• Drive brand awareness and loyalty through customer interactions.
• Achieve sales targets and KPIs through strong engagement and conversion.
• Build VIP relationships and conduct follow-ups.
• Maintain product knowledge and stay up-to-date with collections and initiatives.
• Lead daily operations including opening/closing procedures.
• Coach team members to deliver strong performance.
• Assist stock control and inventory management and ensure presentation standards.

Skills

Retail leadership

Customer service

Sales targets

Visual merchandising

Team coaching

Tools

POS systems

Job description

Aje is seeking a Third in Charge for our Castle Towers store in Sydney. You will join as a senior team member, supporting the Boutique Manager and leading by example on the shop floor.

You will deliver personalised service, style customers, and educate them on product fit and fabrication while staying current with collections and brand initiatives. You will act as a senior lead within the boutique, driving daily performance, coaching team members, coordinating operations, and ensuring high