Assistant Boutique Manager - Elevate Customer Experience

Aje.; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Generous salary packaging

Employee discounts

Training & development

Career progression

Contra credits

Employee Assistance Program

Referral incentives

Diversity & inclusion

Job summary

Aje in Sydney is seeking an Assistant Boutique Manager to elevate guest experiences through personalised service and extensive product knowledge. You will lead sales techniques, visual merchandising, and staff presentation while supporting daily boutique operations and patient adherence to policies.

You will help grow the VIP client base, stay ahead of fashion trends, and mentor the boutique team to achieve store targets.

Qualifications

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandising standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Support the Boutique Manager with operational management of the boutique—health and safety, facilities, policies and back‑office operations.
• Support with increasing the VIP customer base and nurturing relationships with VIP customers.
• Be aware of market trends and forthcoming customer initiatives.
• Develop and mentor boutique team members, ensuring adherence to company policies and standards.
• Foster a feedback-rich culture by guiding performance reviews and action plans.

Responsibilities

• Provide personalised service and product knowledge to customers.
• Lead sales and visual merchandising standards to maximise store performance.
• Support Boutique Manager in daily operations and back‑office tasks.
• Nurture VIP relationships and expand loyal customer base.
• Mentor team members and drive performance through feedback.

Skills

Customer service

Leadership

Sales techniques

Visual merchandising

Staff development

Communication skills

Job description

Aje in Sydney is seeking an Assistant Boutique Manager to elevate guest experiences through personalised service and extensive product knowledge. You will lead sales techniques, visual merchandising, and staff presentation while supporting daily boutique operations and patient adherence to policies.

You will help grow the VIP client base, stay ahead of fashion trends, and mentor the boutique team to achieve store targets.