Aje Boutique Manager - Robina

Aje.; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Staff wardrobes

Training & development

Career progression

Contra credit

Employee Assistance Program

Referral incentives

Job summary

Aje. is seeking a Boutique Manager for our Robina store on the Gold Coast. You will lead the boutique team, deliver exceptional customer service, and drive sales through product knowledge and personalised service.

You will oversee operations, budgets, stock, and back‑office tasks while nurturing VIP relationships and planning in‑store events. Ideal candidates will have fashion retail leadership experience, strong coaching skills, and a passion for Aje.'s brand ethos.

Qualifications

• Experience leading a retail team in fashion or luxury environments.
• Proven ability to drive customer experience and sales performance.
• Strong communication and coaching skills.
• Knowledge of stock management and back-office operations.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back‑office operations.
• Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
• Communicate effectively with the management team, providing updates and feedback.
• Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
• Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
• To be aware of market trends, understand forthcoming customer initiatives
• Develop and mentor boutique team members, ensuring adherence to company policies and standards.
• Recruit and train high‑calibre staff, conduct performance appraisals, and establish succession plans.
• Plan and execute in‑store activations and attend training sessions as required.

Skills

Retail leadership

Customer service

Sales optimization

Visual merchandising

Staff mentoring

Recruitment & training

Budget & KPI management

VIP customer relationships

Job description

Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

Join icon fashion house Aje as a Boutique Manager at our Robina store.

About this opportunity:

Being experienced and passionate about retail and leadership you will be responsible for:

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back‑office operations.
• Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
• Communicate effectively with the management team, providing updates and feedback.
• Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
• Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
• To be aware of market trends, understand forthcoming customer initiatives
• Develop and mentor boutique team members, ensuring adherence to company policies and standards.
• Recruit and train high‑calibre staff, conduct performance appraisals, and establish succession plans.
• Plan and execute in‑store activations and attend training sessions as required.

What do we offer?

• Generous salary packaging
• It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
• Your growth is our growth, training and development programs are recommended and encouraged!
• Career progression
• You can earn Contra credit
• Access to our comprehensive Employee Assistance Program designed to support your wellbeing
• No key achievement and success goes unnoticed
• Referral incentives

At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.