Aje Assistant Boutique Manager - Kotara

Aje.; Newcastle; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Employee discounts

Staff wardrobes

Training & development

Career progression

Contra credit

Wellbeing support

Referral incentives

Descripción de la vacante

Aje is seeking an Assistant Boutique Manager for our Kotara store to lead daily operations and deliver the brand's relaxed Australian lifestyle through exceptional service.

You will coach the boutique team, maintain visual standards, drive sales, build VIP relationships, and ensure health and safety. Generous discounts and development opportunities are offered.

Formación

• Experience in retail management or supervisory role.
• Strong customer service and product knowledge.
• Ability to lead a team and achieve sales targets.

Responsabilidades

• Provide exceptional customer experience with personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandising, and staff presentation.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Support Boutique Manager with operational management of the boutique, health and safety, facilities, policies and back-office.
• Support in increasing the VIP customer base and nurture relationships with VIP customers.
• Stay aware of market trends and forthcoming customer initiatives.
• Develop and mentor boutique team members, ensuring adherence to policies and standards.
• Identify opportunities for performance feedback and manage action plans for reviews.

Conocimientos

Customer service

Sales techniques

Visual merchandising

Staff leadership

Coaching & mentoring

Herramientas

POS systems

Descripción del empleo

Join icon fashion house Aje as an Assistant Boutique Manager at our Kotara store.

Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

About this opportunity:

Being experienced and passionate about retail you will be responsible for:

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately
• Supporting the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Supporting the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers
• To be aware of market trends, understand forthcoming customer initiatives
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed

What do we offer?

• Generous salary packaging
• It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
• Your growth is our growth, training and development programs are recommended and encouraged!
• Career progression
• You can earn Contra credit
• Access to our comprehensive Employee Assistance Program designed to support your wellbeing
• No key achievement and success goes unnoticed
• Referral incentives

At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.