Assistant Advisor, Programs

Department of Customer Service; Sydney; Hybrid; AUD 84,000 - 103,000; Full time

Job summary

The Department of Customer Service is seeking an Assistant Advisor, Programs in Sydney to support the Employment & Leadership Programs team. This full-time, temporary role sits in the Training & Customer Resolution Directorate and contributes to innovative employment and leadership programs that promote equity and inclusion.

Hybrid work is available, with two days per week in the office and more as required.

Qualifications

• Experience in high-volume administration, preferably in recruitment or HR.
• Experience in monitoring, evaluation and reporting on program outcomes.
• Excellent communication and interpersonal skills with stakeholders.
• Ability to apply equity, inclusion, and cultural safety in program delivery.

Responsibilities

• Coordinate program activities and engage with trainees and stakeholders.
• Provide administrative and documentation support to ensure program delivery.
• Monitor, evaluate and report on program outcomes to inform improvements.
• Enable sustainable career pathways in partnership with leaders across Service NSW.

Skills

High-volume administration

Monitoring and reporting

Communication skills

Equity and inclusion

Job description

Role: Assistant Advisor, Programs
Grade: Service NSW Grade 5/6 salary package starts from $93,490 plus employer's contribution to superannuation and annual leave loading.
Employment Type: Full Time, Temporary until September 2027
Location: Sydney McKell
Hybrid working available, with a minimum of two days per week in the office. Office attendance will increase in line with operational requirements.

This role sits within Employment & Leadership Programs Team, the Training & Customer Resolution Directorate within the Enterprise, Risk & Enablement Division.

About the team

Join the Employment & Leadership Programs team at Service NSW, where our mission is to enable a future-ready, inclusive workforce. We partner across divisions to strengthen diversity and build a capable workforce and leadership pipeline. Our team designs and delivers innovative employment and leadership programs that build capability, foster workforce diversity, and create sustainable career pathways.
We place people at the centre of everything we do, creating inclusive and supportive environments that empower growth and deliver meaningful employment outcomes. Our programs are built on principles of equity, cultural safety, and belonging, ensuring opportunities are accessible and impactful for all.

Your day-to-day

• Support the delivery of employment and recruitment programs that create opportunities for diverse communities by coordinating program activities, engaging with trainees and stakeholders, providing administrative support, and contributing to successful program outcomes.
• Support improve participant engagement, retention and successful employment outcomes through proactive stakeholder collaboration and post-placement support.
• Handle enquiries, maintain accurate records, prepare program documentation, and provide administrative support to ensure the effective delivery of employment programs and positive participant outcomes.
• Monitor, evaluate and report on program outcomes to inform continuous improvement and support evidence-based decision making.
• Enable sustainable career pathways in partnership with leaders across Service NSW and DCS.
• We are committed to continuous improvement and accountability, aligning our work with Service NSW and NSW Government priorities. If you are passionate about building capability, supporting diverse communities, and shaping the future of leadership, we invite you to join us and make a lasting impact.

To be successful in this role you will demonstrate:

• Demonstrated experience working in high volumes administration, preferably in a recruitment or HR environment
• Experience in monitoring, evaluation and reporting on program outcomes, using data to demonstrate impact and drive continuous improvement
• Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders and contribute to a positive team culture
• Proven ability to apply principles of equity, inclusion, and cultural safety in program development and delivery

CLOSING DATE: Monday 19th October at 9.59am

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact [e-mail]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].