People Service & Support Advisor

Legal Aid NSW; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Job summary

Legal Aid NSW is seeking two ongoing and one temporary People Services & Support Advisor roles (Clerk Grade 7/8) based in Sydney with flexible working options. You will provide frontline HR advice to managers and employees across policies, payroll-related matters and the employee lifecycle.

You will assess enquiries, resolve issues where possible and escalate when specialist support is needed, helping maintain accurate establishment and employee information and using HR systems daily.

Qualifications

• Experience in HR advisory, employee services, HR operations, payroll administration, or shared services.
• Ability to manage high volumes with accuracy and customer focus.
• Clear and practical explanation of HR processes.

Responsibilities

• Provide responsive, accurate HR advice to managers and employees across the employee lifecycle.
• Manage frontline HR enquiries through approved service channels, triaging and resolving.
• Escalate complex or high-risk issues when needed and assist with establishment updates.
• Coordinate establishment and organisational management activities, including position and reporting lines.
• Support onboarding, payroll-related and employment administration processes.
• Maintain HR records, files and data for payroll accuracy and audits.
• Identify recurring themes and contribute to improved procedures and knowledge content.
• Collaborate with Talent Acquisition, Business Partnering and Payroll teams to deliver a connected service.

Skills

HR advisory

Employee services

Payroll administration

HR operations

Shared services

Tools

HR systems

Job description

Help build a modern frontline People & Culture service

2x Ongoing and 1 Temporary roles

Make HR easier to access and navigate for employees and leaders

We are recruiting People Services & Support Advisor roles, Ongoing and Temporary, at Clerk Grade 7/8, with a minimum salary of $116,981, negotiable on experience plus superannuation. The roles are based in Sydney, with flexible ways of working supported.

What it's like to work at Legal Aid NSW

Practical people support that helps meaningful work happen

Legal Aid NSW supports people facing complex legal and social challenges across NSW. Our employees do demanding and meaningful work, and People & Culture plays an important role in helping them access the support they need.

Why this role matters

When someone contacts People & Culture, the experience should be clear, practical and useful. You will help make that happen.

You will provide advice to managers and employees across policies, procedures, employment conditions, payroll-related matters and employee lifecycle processes. You will assess enquiries, resolve issues where you can, identify what needs specialist support and help maintain accurate establishment and employee information.

What this role is like day to day

The work will be varied and fast-moving.

You might help a manager understand an employment process, resolve an employee enquiry, coordinate an establishment change, work through a payroll-related issue, manage a straightforward people matter or identify that something needs to be escalated to Employee Relations or a People Partner.

You will use HR systems, case management tools and service channels every day. You will also notice patterns. If people keep asking the same question, something may need fixing. If a process creates unnecessary work, we want you to help improve it.

What you’ll be trusted to do

• Provide responsive, accurate and practical HR advice to managers and employees across the employee lifecycle
• Manage frontline HR enquiries through approved service channels, ensuring matters are triaged, recorded, prioritised and resolved appropriately
• Manage straightforward operational people matters within defined responsibilities and know when to elevate complex, sensitive or high-risk issues
• Coordinate establishment and organisational management activity, including position, reporting line and structural updates
• Support onboarding, commencement, payroll-related and employment administration processes accurately and on time
• Maintain HR systems, case records, employee files and establishment data to support payroll accuracy, reporting and audit readiness
• Identify recurring enquiry themes and service gaps and contribute to better procedures, knowledge content, templates and service pathways
• Work across Talent Acquisition, Business Partnering, Employee Relations, Payroll and other teams to provide a connected service

You’ll succeed in this role if you…

You like solving problems and making things easier for people to navigate.

You are likely someone who:

• has experience in HR advisory, employee services, HR operations, payroll administration, shared services or a similar service environment
• can manage a high volume of work without losing accuracy or customer focus
• can explain HR processes clearly and practically
• uses judgement rather than simply passing difficult questions on
• knows when something is outside your remit and needs escalation
• is comfortable using HR systems and technology and interested in finding better ways to work
• maintains confidentiality and accurate records even when priorities compete
• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check.
• Relevant experience in recruitment, human resources or workforce services.
• Willingness to travel to regional and metropolitan offices as required.
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)

Download the Role Description to explore the role in-depth.

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.

You Belong Here

Here, every role has purpose.

Whether you're delivering frontline legal services or strengthening our organisation from behind the scenes, you'll help create fairer outcomes for the people across NSW.

We're building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You'll love our:

Flexible Working

We are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth

As the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing

With dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Closing Date: Sunday 11th October 2026 at 11.59pm

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For accessibility support or recruitment adjustments, please contact ************@legalaid.nsw.gov.au

For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact **********@legalaid.nsw.gov.au

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9*** or via ******@legalaid.nsw.gov.au.

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

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