Manager Strategy & Enterprise Delivery

NSW Department of Customer Service; Sydney; Hybrid; AUD 139,000 - 170,000; Full time

Job summary

NSW Department of Customer Service in Sydney CBD seeks an experienced Manager Strategy & Enterprise Delivery to drive NSW Fair Trading's strategy, priorities and program delivery. You will lead a high-performing team and partner with senior executives to shape the enterprise's future.

This ongoing, hybrid role requires translating complex regulatory challenges into practical plans, embedding governance frameworks, and delivering major initiatives that improve public services for NSW.

Qualifications

• Extensive strategic planning and governance experience.
• Proven ability to lead large, cross-functional teams.
• Strong stakeholder management and negotiation skills.

Responsibilities

• Develop and embed strategic planning frameworks.
• Lead the development and implementation of the NSW Fair Trading Strategy.
• Lead and oversee the delivery of strategic programs and initiatives.
• Provide expert advice on program assurance and risk management.
• Identify improvement opportunities using data, research and stakeholder insights.

Skills

Strategic leadership

Stakeholder engagement

Policy development

Program delivery

Team leadership

Job description

NSW Department of Customer Service – Sydney CBD NSW

Manager Strategy & Enterprise Delivery
Clerk Grade: 11/12
Employment Type: Ongoing
Hybrid work arrangements, Parramatta - 4PSQ
Office attendance required 2 - 3 days per week.

The roles sit within NSW Fair Trading in the Regulatory Education & Strategic Priorities Directorate, Strategy, Policy & Delivery Division
We are seeking a highly experienced program and strategy professional to drive NSW fair Trading's strategy, priorities, reporting and lead program delivery and implementation of a number of key projects across the enterprise.
We're looking for a brilliant leader to lead a talented and highly engaged team. You'll need both a highly collaborative approach as we support and colleagues across the enterprise and the ability to ensure our people feel connected to our strategy and the important work underway to deliver to it.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities,
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that's transforming how regulation works -…then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Role:

• Develop and embed strategic planning frameworks that align organisational priorities with regulatory objectives and support effective decision-making.
• Lead the development and implementation of the NSW Fair Trading Strategy.
• Lead and oversee the delivery of strategic programs and initiatives to achieve long-term organisational outcomes.
• Provide expert advice on program assurance, evaluation and risk management to strengthen organisational capability and address emerging challenges.
• Identify and drive opportunities for improvement in strategic planning and prioritisation through the use of data, research and stakeholder insights.
• Advise and influence senior executives on strategic opportunities, organisational performance and emerging risks.
• Lead, motivate and develop a high-performing team through effective work planning, resource management, coaching and professional development.
• Lead the development of the NSW Fair Trading Strategy

The Successful Candidate Will Demonstrate:

• Exceptional strategic thinking and the ability to translate complex challenges into practical, achievable outcomes.
• Highly developed leadership skills, with a proven track record of building, motivating and developing high-performing teams.
• Outstanding stakeholder engagement, influencing and negotiation skills, with the ability to build trusted relationships and achieve consensus across diverse groups.
• Strong analytical, problem-solving and decision-making capabilities, supported by the ability to use data and insights to drive continuous improvement.
• Excellent communication skills, resilience and adaptability, with the ability to thrive in a fast-paced environment and lead through change and transformation.
• Lead the development of the NSW Fair Trading Strategy

Salary Grade 11/12, with the base salary for this role starting at 154,231 base plus superannuation

Closing Date: Tuesday 13th October, 2026 (at 9:59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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