People Service & Support Advisor

Location: Sydney, NSW, AU, 2000 #job-location.job-location-inline { display: inline; }; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Benefits offered by this job

Flexible Working

Professional Growth

Wellbeing

Job summary

Legal Aid NSW is recruiting People Services & Support Advisors at Clerk Grade 7/8, ongoing and temporary roles based in Sydney. The salary starts at $116,981 plus super. You will deliver frontline HR advice, triage enquiries, and support onboarding, payroll and employee administration.

You will work in a modernising People & Culture team, using HR systems and case management tools to help managers and staff navigate policies and processes with clarity and care.

Qualifications

• Experience in HR advisory, employee services, HR operations, payroll administration, shared services or a similar service environment.
• Ability to manage a high volume of work without losing accuracy or customer focus.
• Ability to explain HR processes clearly and practically.
• Maintains confidentiality and handles sensitive information with discretion.

Responsibilities

• Provide frontline HR advice to managers and employees across the employee lifecycle.
• Manage frontline HR enquiries through approved service channels.
• Coordinate establishment and organisational management activity, including position and reporting line updates.
• Support onboarding, commencement, payroll-related and employment administration processes.
• Maintain HR systems, case records and establishment data for payroll accuracy and audit readiness.
• Work with Talent Acquisition, Business Partnering, Employee Relations and Payroll teams to provide a connected service.

Skills

HR advisory

Customer service

Payroll administration

HR systems

Communication

Job description

Location: Sydney, NSW, AU, 2000 #job-location.job-location-inline { display: inline; } – Sydney NSW

$116,981 - $116,981 a year

Hybrid

1d ago , from Department of Communities and Justice NSW

• Help build a modern frontline People & Culture service
• 2x Ongoing and 1 Temporary roles
• Make HR easier to access and navigate for employees and leaders

We are recruiting People Services & Support Advisor roles, Ongoing and Temporary, at Clerk Grade 7/8, with a minimum salary of $116,981, negotiable on experience plus superannuation. The roles are based in Sydney, with flexible ways of working supported.

What it’s like to work at Legal Aid NSW

Practical people support that helps meaningful work happen

Legal Aid NSW supports people facing complex legal and social challenges across NSW. Our employees do demanding and meaningful work, and People & Culture plays an important role in helping them access the support they need.

We are modernising People & Culture

Legal Aid NSW is modernising how People & Culture works. We are building a more connected and responsive service model, using better technology, clearer service pathways and stronger insights to make HR simpler, more consistent and easier to access for employees and leaders.

People Services & Support will be a key part of that model. The team will provide frontline HR advice and service, help people navigate employee lifecycle processes and make sure work reaches the right part of People & Culture.

Why this role matters

When someone contacts People & Culture, the experience should be clear, practical and useful. You will help make that happen.

You will provide advice to managers and employees across policies, procedures, employment conditions, payroll-related matters and employee lifecycle processes. You will assess enquiries, resolve issues where you can, identify what needs specialist support and help maintain accurate establishment and employee information.

What this role is like day to day

The work will be varied and fast-moving.

You might help a manager understand an employment process, resolve an employee enquiry, coordinate an establishment change, work through a payroll-related issue, manage a straightforward people matter or identify that something needs to be escalated to Employee Relations or a People Partner.

You will use HR systems, case management tools and service channels every day. You will also notice patterns. If people keep asking the same question, something may need fixing. If a process creates unnecessary work, we want you to help improve it.

What you’ll be trusted to do

• Provide responsive, accurate and practical HR advice to managers and employees across the employee lifecycle
• Manage frontline HR enquiries through approved service channels, ensuring matters are triaged, recorded, prioritised and resolved appropriately
• Manage straightforward operational people matters within defined responsibilities and know when to escape complex, sensitive or high-risk issues
• Coordinate establishment and organisational management activity, including position, reporting line and structural updates
• Support onboarding, commencement, payroll-related and employment administration processes accurately and on time
• Maintain HR systems, case records, employee files and establishment data to support payroll accuracy, reporting and audit readiness
• Identify recurring enquiry themes and service gaps and contribute to better procedures, knowledge content, templates and service pathways
• Work across Talent Acquisition, Business Partnering, Employee Relations, Payroll and other teams to provide a connected service

You’ll succeed in this role if you…

You like solving problems and making things easier for people to navigate.

You are likely someone who:

• has experience in HR advisory, employee services, HR operations, payroll administration, shared services or a similar service environment
• can manage a high volume of work without losing accuracy or customer focus
• can explain HR processes clearly and practically
• uses judgement rather than simply passing difficult questions on
• knows when something is outside your remit and needs escalation
• is comfortable using HR systems and technology and interested in finding better ways to work
• maintains confidentiality and accurate records even when priorities compete
• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check.
• Relevant experience in recruitment, human resources or workforce services.
• Willingness to travel to regional and metropolitan offices as required.
• Hold Australian or NZ citizenship, Australian Permanent Residency(for ongoing roles) or a valid visa to work in Australia (for temporary roles)

to explore the role in-depth.

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.

You Belong Here

Here, every role has purpose.

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Closing Date: Sunday 11th October 2026 at 11.59pm

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For accessibility support or recruitment adjustments, please contact ************@legalaid.nsw.gov.au

For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact **********@legalaid.nsw.gov.au

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9*** or via ******@legalaid.nsw.gov.au.

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

For guidance on preparing for interviews , explore the NSW Public Sector’s interactive Capability Application Tool.

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