Assistant Advisor Information Management

NSW Department of Customer Service; Sydney; Hybrid; AUD 93,000 - 113,000; Full time

Job summary

NSW Department of Customer Service in Sydney CBD offers an Assistant Advisor, Information Management position with hybrid working arrangements. The role focuses on improving information governance, knowledge resources and customer outcomes across the department.

You will engage with diverse stakeholders, triage requests, provide guidance on information management policies, and contribute to continuous improvement initiatives.

Responsibilities

• Triaging information management service requests and enquiries, ensuring they are appropriately assessed, prioritised and directed.
• Providing first-level advice and support on information management practices, policies and procedures.
• Supporting the development, review and publication of information and knowledge resources.
• Working with stakeholders to improve information quality, accessibility and usability.
• Conducting reviews, audits and analysis to identify opportunities for improvement.
• Assisting with information governance, compliance and business improvement activities.
• Contributing to enhancements of information management systems and processes.
• Monitoring and reporting on information management outcomes and performance measures.

Job description

Assistant Advisor Information Management

NSW Department of Customer Service – Sydney CBD NSW

Assistant Advisor Information Management, Ongoing opportunity based in Sydney CBD + hybrid working options available

• Ongoing, full-time opportunity
• Office based in Sydney CBD, with hybrid work arrangements available.
• In-office requirement 2 days per week, which could be subject to change based on applicable DCS workplace policies.

Help shape how information is managed, shared and used across government.

Do you enjoy organising information, improving content, solving problems and helping people find what they need?

We're looking for an Assistant Advisor, Information Management to join our team and contribute to the delivery of information and knowledge management initiatives that support better decision-making, compliance and customer outcomes across the Department of Customer Service.

In this role, you'll work with a diverse range of stakeholders to improve the quality, accessibility and usability of information. You'll help develop and maintain information and knowledge resources, support governance activities, contribute to continuous improvement initiatives, and build capability across the business.

What you'll be doing

• Triaging information management service requests and enquiries, ensuring they are appropriately assessed, prioritised and directed.
• Providing first-level advice and support on information management practices, policies and procedures.
• Supporting the development, review and publication of information and knowledge resources.
• Working with stakeholders to improve information quality, accessibility and usability.
• Conducting reviews, audits and analysis to identify opportunities for improvement.
• Assisting with information governance, compliance and business improvement activities.
• Contributing to enhancements of information management systems and processes.
• Monitoring and reporting on information management outcomes and performance measures.

We're looking for someone who:

• Enjoys helping people navigate information management challenges and enquiries.
• Can assess requests, identify priorities and determine the most appropriate course of action.
• Has strong judgement and problem-solving skills.
• Communicates clearly and confidently with a wide range of stakeholders.
• Is organised, proactive and able to manage competing priorities.
• Has an interest in records and information management, knowledge management or governance.

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on some of the different types of disabilities

Information on adjustments available for the recruitment process