Talent Acquisition Advisor

NSW Connect; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Flexible leave

Health & wellbeing programs

Job summary

The Department of Customer Service in New South Wales is seeking an experienced Talent Acquisition Advisor to join our high-performing Talent team. You will partner with leaders across Service NSW to deliver recruitment solutions, attract diverse talent and provide trusted advisory support.

You will manage end-to-end recruitment, develop sourcing strategies and ensure a positive candidate and hiring manager experience in a fast-paced environment. This role offers hybrid work and flexible hours.

Qualifications

• Experience in internal or agency talent acquisition or workforce resourcing.
• Ability to partner with leaders and provide trusted recruitment advice.
• Experience delivering multiple recruitment campaigns in a fast-paced environment.

Responsibilities

• Partner with leaders to understand workforce needs and deliver recruitment solutions.
• Manage end-to-end recruitment activities and provide guidance throughout the hiring process.
• Develop sourcing strategies to identify talent across a range of roles.
• Build relationships with stakeholders and provide a positive experience for hiring managers and candidates.
• Support talent acquisition initiatives and continuous improvement projects.

Skills

Stakeholder management

Advisory skills

Communication

Organisational skills

Continuous improvement

Recruitment campaigns

Job description

About the team

The Department of Customer Service is committed to making NSW a safer, fairer, easier and more productive place to live and work. We deliver customer-centred services, drive digital innovation and support better outcomes for communities across the state. As part of our team, you'll contribute to meaningful work that impacts millions of people and help shape the future of service delivery in NSW.

About the role

We're looking for an experienced and customer-focused Talent Acquisition Advisor to join our high-performing Talent team. In this role, you'll partner with leaders across Service NSW to deliver contemporary recruitment solutions, attract diverse talent and provide trusted advice that helps build a capable and future-ready workforce.

What you'll be doing

Partner with leaders across Service NSW to understand workforce needs and deliver effective recruitment solutions.

Manage end-to-end recruitment activities, providing advice and support throughout the hiring process.

Develop sourcing and attraction strategies to identify and engage quality talent across a range of roles.

Build strong relationships with stakeholders and deliver a positive experience for hiring managers and candidates.

Contribute to talent acquisition initiatives, workforce projects and continuous improvement activities that support organisational outcomes.

About you

Demonstrated experience in internal or agency talent acquisition, recruitment or workforce resourcing.

Strong stakeholder management and advisory skills, with the ability to influence and build trusted partnerships

Experience delivering multiple recruitment campaigns in a fast-paced environment.

Excellent communication skills with the ability to provide clear, practical and customer-focused advice.

Strong organisational skills and the ability to manage competing priorities and tight deadlines.

A continuous improvement mindset and a passion for delivering exceptional candidate and hiring manager experiences.

Why work for us?

The opportunity for meaningful work that matters to all of us in NSW

We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection

Flexible leave so you can recharge and make time for what counts

Much more than just a job, you can build a career here

Access to health and well-being programs including Fitness Passport

Salary Grade 7/8, with the base salary for this role startingat $116,981 base plus superannuation

Temporary Full Time until 30 June 2027 with the possibility to extend

Help shape the workforce behind services that make life easier for millions of NSW customers.

This opportunity is open to employees at the Clerk Grade 7/8 level across NSW Government, as well as employee currently included on the relevant 7/8 talent pool.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 3rd November 2026 [at 9.59am]

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process