Information Management Assistant Advisor | Hybrid Work

NSW Department of Customer Service; Sydney; Hybrid; AUD 93,000 - 113,000; Full time

Job summary

NSW Department of Customer Service in Sydney CBD offers an Assistant Advisor, Information Management position with hybrid working arrangements. The role focuses on improving information governance, knowledge resources and customer outcomes across the department.

You will engage with diverse stakeholders, triage requests, provide guidance on information management policies, and contribute to continuous improvement initiatives.

Responsibilities

• Triaging information management service requests and enquiries, ensuring they are appropriately assessed, prioritised and directed.
• Providing first-level advice and support on information management practices, policies and procedures.
• Supporting the development, review and publication of information and knowledge resources.
• Working with stakeholders to improve information quality, accessibility and usability.
• Conducting reviews, audits and analysis to identify opportunities for improvement.
• Assisting with information governance, compliance and business improvement activities.
• Contributing to enhancements of information management systems and processes.
• Monitoring and reporting on information management outcomes and performance measures.

Job description

NSW Department of Customer Service in Sydney CBD offers an Assistant Advisor, Information Management position with hybrid working arrangements. The role focuses on improving information governance, knowledge resources and customer outcomes across the department.

You will engage with diverse stakeholders, triage requests, provide guidance on information management policies, and contribute to continuous improvement initiatives.