Assistant Administration Officer – Reception & Client Services

Alliance Française de Canberra; North Canberra; On-site; AUD 53,000 - 64,000; Full time

Job summary

The Alliance Française de Canberra is seeking an Assistant Administration Officer to support daily administrative and reception activities. You will deliver friendly customer service to students, members, teachers and visitors and help ensure smooth operation of courses, exams and cultural activities.

Key duties include welcoming people, handling inquiries, processing enrolments and payments, maintaining records, assisting with invoicing and examinations, and supporting staff with routine tasks

Qualifications

• Previous experience in administration, reception or customer service.
• Strong customer service and communication skills.
• Good organisational skills and attention to detail.
• Good computer and general office administration skills.
• Ability to work effectively as part of a team and under the supervision of the Administration Officer.
• French language skills are highly desirable.
• Right to work in Australia.

Responsibilities

• Assist the Administration Officer with daily administrative tasks and general office operations.
• Welcome students, members and visitors and respond to enquiries in person, by phone and by email.
• Provide information about courses, enrolments, memberships, examinations and cultural activities.
• Assist with student enrolments, payments and general client requests.
• Maintain accurate student and client records and assist with class lists and attendance records.
• Assist with basic invoicing, receipts, filing, data entry and administrative documents.
• Support the administration of examinations, including candidate registrations and preparation of examination materials.
• Support teachers and other staff with routine administrative requirements.
• Manage the borrowing and return of library books and resources.
• Assist with cultural events and other Alliance Française activities when required.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Teamwork

French language skills

Tools

MS Office

Job description

Annual salary: $58,421.45 per annum, plus superannuation and holiday loading

Working hours: Monday to Friday, 10:00am to 6.30pm.

About the role

The Assistant Administration Officer supports the Administration Officer with the day-to-day administrative and reception activities of the Alliance Française de Canberra. The role provides friendly and professional customer service to students, members, teachers and visitors and assists with the smooth operation of courses, examinations and general activities.

Key responsibilities

• Assist the Administration Officer with daily administrative tasks and general office operations.
• Welcome students, members and visitors and respond to enquiries in person, by phone and by email.
• Provide information about courses, enrolments, memberships, examinations and cultural activities.
• Assist with student enrolments, payments and general client requests.
• Maintain accurate student and client records and assist with class lists and attendance records.
• Assist with basic invoicing, receipts, filing, data entry and administrative documents.
• Support the administration of examinations, including candidate registrations and preparation of examination materials.
• Support teachers and other staff with routine administrative requirements.
• Manage the borrowing and return of library books and resources.
• Assist with cultural events and other Alliance Française activities when required.

About you

• Previous experience in administration, reception or customer service.
• Strong customer service and communication skills.
• Good organisational skills and attention to detail.
• Good computer and general office administration skills.
• Ability to work effectively as part of a team and under the supervision of the Administration Officer.
• French language skills are highly desirable.
• Right to work in Australia.

About us

The Alliance Française de Canberra is committed to equal opportunity employment and welcomes applications from individuals of diverse backgrounds.

Applications close on Friday 16 October 2026.

The Alliance Française de Canberra is committed to equal opportunity employment and welcomes applications from individuals of diverse backgrounds.