Asset Officer

Mission Australia; Toowoomba Regional; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Counselling support

Chaplaincy support

Volunteering opportunities

Extra annual leave

Thank You Day off

Work Anniversary Day off

Job summary

Mission Australia Housing in Toowoomba is seeking an Asset Officer to coordinate maintenance, inspect properties, and manage contractor performance. You will balance tenant requests with service standards, ensuring timely repairs and high-quality outcomes that support safe, well-maintained homes.

You will engage with tenants, contractors, and internal teams to deliver positive housing outcomes and community impact.

Qualifications

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience is highly desirable.
• Experience within social housing, community housing, or tenancy-related services.
• Strong ability to identify, assess and prioritise maintenance issues with knowledge of building maintenance processes and contractor management.
• Strong customer service skills.
• Excellent communication and relationship-building skills.
• Strong organisational and administrative skills with high accuracy and attention to detail.
• Current driver’s licence with no restrictions.

Responsibilities

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.

Skills

Property maintenance

Asset management

Coordination

Contractor management

Customer service

Communication

Organisational skills

Driver's licence

Education

Trade qualification or building industry experience

Job description

• Permanent Full-Time Position, 35 hours per week
• Location: Toowoomba, QLD 4350
• Salary: $86,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join Mission Australia Housing as an Asset Officer in Toowoomba and help create safe, well-maintained homes that make a real difference in people’s lives. In this rewarding and hands‑on role, you’ll work closely with tenants, contractors, and housing teams to coordinate maintenance works, conduct property inspections, monitor contractor performance, and ensure our homes are maintained to the highest standards.

Every day brings something different as you balance site visits, problem‑solving, stakeholder engagement, and maintenance coordination to deliver positive outcomes for residents. If you’re passionate about property, enjoy building strong relationships, and want a career where your work directly contributes to stronger communities and better housing outcomes, we’d love to hear from you.

Your key responsibilities will be to:

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.
• undefined

Requirements for success

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience is highly desirable.
• Experience within social housing, community housing, or tenancy‑related services.
• Strong ability to identify, assess and prioritise maintenance issues, with a sound understanding of building maintenance processes, contractor management, and the timely delivery of quality repair outcomes.
• Strong customer service skills
• Excellent communication and relationship‑building skills.
• Strong organisational and administrative skills, with a high level of accuracy and attention to detail.
• Current driver’s licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you