ASAP-Start Order & Operations Administrator

Workfast; City of Melbourne; On-site; AUD 70,000 - 110,000; Part time

Benefits offered by this job

On-site parking

Potential permanent role

Job summary

Workfast is seeking a Customer Service & Operations Administrator to join our team in Reservoir, VIC. You will accurately process customer purchase orders and enter them into the ERP/order management system to meet company requirements.

You will liaise with customers and internal teams, provide regular order updates, and maintain accurate records in a fast-paced environment. This casual role offers good hours, on-site parking, and potential for permanent employment.

Qualifications

• Experience in order processing, customer service, internal sales support, administration or purchasing.
• Experience with purchase orders, ERP systems or order management systems.
• Strong data entry skills with high accuracy.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively across multiple departments.
• Strong problem-solving and follow-up skills.

Responsibilities

• Accurately processing customer purchase orders in a timely manner.
• Entering customer orders into the company's ERP/order management system.
• Checking purchase orders to ensure all information is accurate and meets company requirements.
• Liaising with customers regarding orders, requirements and delivery timeframes.
• Working closely with Internal Sales, Engineering, Production and Logistics teams.
• Providing customers with regular updates on order status.
• Following up on orders and resolving any issues or discrepancies.
• Maintaining accurate customer and order records.
• Performing data entry and general administration tasks.
• Supporting the internal sales team with order-related administration.
• Identifying and escalating issues that may impact customer orders or delivery.
• Providing a high level of customer service throughout the order process.
• Assisting with other administrative duties as required.

Skills

Order processing

Customer service

ERP systems

Data entry

Communication

Attention to detail

Multitasking

Team collaboration

Tools

Excel

Outlook

Order management

Job description

Workfast is seeking a Customer Service & Operations Administrator to join our team in Reservoir, VIC. You will accurately process customer purchase orders and enter them into the ERP/order management system to meet company requirements.

You will liaise with customers and internal teams, provide regular order updates, and maintain accurate records in a fast-paced environment. This casual role offers good hours, on-site parking, and potential for permanent employment.