Customer Service Administration Assistant

Workforce Extensions; City of Melbourne; On-site; AUD 47,000 - 58,000; Full time

Benefits offered by this job

Hourly rate: AU$37.50

Overtime

Superannuation

Immediate start

Job summary

Workforce Extensions Footscray, our valued client, seeks a professional Customer Service Administration Assistant to join their Braeside team on dayshift (Mon–Fri 7:30am–3:30pm). Salary is AU$37.50 per hour plus penalties and super, with a temp-to-perm opportunity for the right candidate.

Key duties include coordinating daily warehouse activities, overseeing receipt, storage and dispatch, booking orders and freight, and liaising with cross-functional teams to address issues.

Qualifications

• Experience as a Customer Service Admin in manufacturing or logistics.
• Excellent organisation and time management skills.
• Phone-based customer service experience.
• Proficient with multiple software systems.

Responsibilities

• Coordinate daily warehouse activities to boost productivity.
• Oversee receipt, storage, and distribution of goods.
• Ensure health, safety and quality standards.
• Booking orders, freight, and transport with 3PL.
• Liaise with cross-functional teams for updates.
• Maintain systems and processes to enhance efficiency.
• Analyse warehouse data for improvements.
• Process dispatch paperwork for customers.
• Use WMS to pick items from picking list.

Skills

Organisation

Time management

Customer focus

Tech-savvy

Communication

People management

WMS experience

Health & safety

Tools

WMS

Data entry

Job description

Customer Service Administration Assistant

Workforce Extensions Footscray, our valued client is seeking a professional and quality focused Customer Service Administration Assistant to join their growing team in Braeside.

The Opportunity:
This exciting opportunity will start on dayshift working in the Braeside area, Monday - Friday 7.30am - 3.30pm, for a highly motivated Customer Service Administration Assistant to become part of the team. The casual pay rate will be $37.50ph + Pen+ Super, Temp to permanent opportunity for the right candidate

Key Responsibilities:

• Coordinate the daily activities of the warehouse team to optimise productivity and meet deadlines
• Oversee the receipt, storage, and distribution of goods, monitoring inventory levels and initiating replenishments as needed
• Ensure all warehouse operations adhere to relevant health, safety, and quality standards
• Booking orders, freight and confirming transport with 3PL carriers
• Liaise with cross-functional teams to provide updates and address any issues or concerns
• Implement and maintain effective systems and processes to enhance warehouse efficiency
• Analyse warehouse data to identify opportunities for improvement and make recommendations
• Processing of dispatch paperwork for customers
• Use WMS to pick and checking goods off picking list (as required)

Requirements:

• Proven experience as a Customer Service Administration Assistant or similar role within the manufacturing, transport, or logistics industry
• Excellent organisation and time management skills, with the ability to prioritise and multitask effectively.
• Customer-Centric Mindset: Experience in phone-based customer service, call centers, or administrative
• Tech-Savvy: Strong data entry skills with the ability to navigate multiple systems quickly.
• Great Communicator: Clear, empathetic verbal and written communication skills
• Strong people management skills, with the ability to motivate and develop a team
• Proficient in the use of warehouse management systems and other relevant software
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
• Thorough understanding of warehouse operations, including receiving, storage, and dispatch procedures
• Knowledge of relevant health, safety, and quality regulations and standards
• Prior experience in an FMCG environment and/or current forklift license would be highly advantageous but not essential

Benefits with the Role

• $37.50 + per hour + Overtime + Super
• Immediate start for successful candidates