Arrival Attendant - Valet & Porter

Crown Resorts; Sydney; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Uniform tailored to shifts

Staff meals

Discounts across Crown hotels

Coaching and development

Job summary

Crown Resorts is seeking an Arrival Attendant at Crown Sydney to support valet and porter duties, delivering seamless arrivals and departures for guests in a luxury hotel environment.

Internally known as Bell Services Attendant, the role combines guest assistance, luggage handling, room escort, and vehicle movements. Full-time and part-time opportunities are available, with a 24/7 roster.

Qualifications

• A valid NSW driver’s licence (Green Ps / P2) required.
• Availability to work across a 24/7 rotating roster.

Responsibilities

• Assist with seamless guest arrivals and departures with care and attention to detail.
• Handle, transport and securely store guest luggage.
• Escort guests to their rooms and provide guidance on room features and in‑room technology.
• Drive, park and retrieve guest vehicles safely and professionally.
• Deliver warm, efficient service that supports a memorable guest experience.

Skills

Guest service

Vehicle handling

Attention to detail

Professionalism

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Join Crown Sydney’s luxury hotel team as an Arrival Attendant, supporting Valet and Porter duties, where you’ll help create seamless and memorable arrival and departure experiences for guests from around the world.

Internally known as Bell Services Attendant, this is an opportunity in one of Sydney’s most prestigious hotel environments, combining guest assistance, valet parking, room escort, and luggage support. If you enjoy working in a fast‑paced, guest‑facing role and take pride in delivering polished service, we’d love to hear from you.

We have both Full‑Time and Part‑Time opportunities available

What you’ll do:

• Support seamless guest arrivals and departures with professionalism, care and attention to detail
• Handle, transport and securely store guest luggage
• Escort guests to their rooms and provide helpful guidance on room features and in‑room technology
• Drive, park and retrieve guest vehicles safely and professionally
• Deliver warm, efficient service that helps create a smooth and memorable guest experience

What you’ll need:

• A valid NSW driver’s licence (minimum Green Ps / P2)
• Confidence driving and parking a range of vehicles (automatic and/or manual)
• Availability to work across a 24/7 rotating roster

Student Visa and Working Holiday Visa holders are encouraged to apply. Candidates who hold an overseas/international licence must be willing to obtain an NSW driver licence.

What will help you stand out:

• Experience in a hotel, valet, porter or other fast‑paced guest‑facing environment
• Confidence working in an active, on‑your‑feet role that involves both guest interaction and physical tasks
• Strong attention to detail when handling guest belongings, hotel room detail and vehicle movements
• A polished and professional approach, with the ability to anticipate guest needs and create a smooth arrival experience

What we offer you:

• An opportunity in an internationally recognised luxury hotel & integrated resort
• A uniform tailored to your measurements and laundered for every shift
• Complimentary staff meals, including hot foods, a salad and sandwich bar, fruits and pastries
• Discounts across Crown hotels and restaurants Australia-wide
• Ongoing coaching, training and professional development opportunities

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.