Area Operations Manager, After Hours Child Protection Service

Victorian Government; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

competitive salary packaging

generous leave provisions

wellbeing supports

Job summary

Department of Families, Fairness and Housing (DFFH) is seeking an Area Operations Manager to lead the After Hours Child Protection Service in Box Hill. This ongoing, full-time role oversees program operations, people and resource management, budget oversight and ministerial briefings to support safe outcomes for children and families.

The role requires a social work, welfare or psychology related qualification with extensive child protection experience and people management, plus a valid

Qualifications

• Requires a social work, welfare or psychology related qualification.
• Extensive experience in child protection and/or child youth and family welfare.
• People management experience essential.

Responsibilities

• Oversees program operations across the area, including people and resource management and budget oversight.
• Leads practice to develop plans to improve safety, stability and development of children and families.
• Maintains ministerial briefings and key internal/external stakeholder relationships to deliver outcomes.

Skills

Child protection experience

People management

WWCC knowledge

Education

Social work/welfare/psychology related qualification

Job description

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Area Operations Manager, After Hours Child Protection Service

We are seeking a passionate, proactive and resilient Area Operations Manager to join our Child Protection After Hours program on an ongoing, full time basis and make a real difference to the lives of children, young people and families. This position will be based in Box Hill.

The Area Operations Manager is responsible for operational management across the program area including people and resource management,financial and budget management, HR and performance management of staff, high profile case reviews and completion of ministerial briefings. The position leads practice to develop plans to bring about the changes necessary to ensure the safety, stability and development of children and young people and to promote the achievement of case plan objectives within specified timeframes. In this role you will ensure that program targets, performance objectives and statutory responsibilities are met and establish, manage and maintain relationships and partnerships with internal and external stakeholders, including with government, industry, and community to deliver on outcomes and targets.

Essential to your success in this role will be a social work, welfare or psychology relatedqualificationcouple with extensive experience in child protection and/ or child youth and family welfare and people management. Additionally you will hold a valid drivers license and a Victorian Employee Working with Children Check (WWCC).

In return you will benefit from a competitive salary plus access to salary packaging, generous leave provisions and access to wellbeing supports.

• competitive salary plus access to salary packaging
• generous leave provisions
• access to wellbeing supports

Some of your key accountabilities will include:

• Business operations: applies contextual knowledge of the program, department, community, sector and the Victorian political landscape to promote positive outcomes for clients.
• Packaging of supports: oversees the program budget, reviews performance and ensures availability of adequate resources for clients.
• Practice Leadership: presents expert advice to colleagues, managers and organisational leaders at all levels competently, accurately and in a timely way.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check
For more information on what this means, and all other re quirements, please see the Position Description.

Applications close Wednesday 28 October 2026 at 11.59pm