Area Operations Manager, After Hours Child Protection Service

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Generous leave provisions

Wellbeing supports

Job summary

The Victorian Government - Department of Families, Fairness and Housing is seeking an Area Operations Manager for the After Hours Child Protection Service in Box Hill. This full‑time role leads operational management across the program area, including people, budget, HR and performance management, and high‑profile case reviews to ensure safety and timely service delivery.

You will work with internal and external stakeholders, hold WWCC, and bring a social work/welfare/psychology qualification

Qualifications

• Operational management across the program area, including people and resource management.
• Financial and budget management, HR and performance management of staff.
• Experience in child protection and/or child, youth and family welfare.

Responsibilities

• Lead practice to develop plans ensuring safety, stability and development for children and families.
• Ensure program targets and statutory responsibilities are met, with ministers' briefings as needed.
• Manage relationships with internal/external stakeholders, including government, industry and community.

Skills

People management

Budget management

HR management

Stakeholder engagement

Program leadership

Education

Social work / welfare / psychology related qualification

Job description

Area Operations Manager, After Hours Child Protection ServiceWe are seeking a passionate, proactive and resilient Area Operations Manager to join our Child Protection After Hours program on an ongoing, full time basis and make a real difference to the lives of children, young people and families. This position will be based in Box Hill.The Area Operations Manager is responsible for operational management across the program area including people and resource management,financial and budget management, HR and performance management of staff, high profile case reviews and completion of ministerial briefings. The position leads practice to develop plans to bring about the changes necessary to ensure the safety, stability and development of children and young people and to promote the achievement of case plan objectives within specified timeframes. In this role you will ensure that program targets, performance objectives and statutory responsibilities are met and establish, manage and maintain relationships and partnerships with internal and external stakeholders, including with government, industry, and community to deliver on outcomes and targets.Essential to your success in this role will be a social work, welfare or psychology related qualification couple with extensive experience in child protection and/ or child youth and family welfare and people management. Additionally you will hold a valid drivers license and a Victorian Employee Working with Children Check (WWCC).In return you will benefit from a competitive salary plus access to salary packaging, generous leave provisions and access to wellbeing supports.Some of your key accountabilities will include:Business operations: applies contextual knowledge of the program, department, community, sector and the Victorian political landscape to promote positive outcomes for clients.Packaging of supports: oversees the program budget, reviews performance and ensures availability of adequate resources for clients.Practice Leadership: presents expert advice to colleagues, managers and organisational leaders at all levels competently, accurately and in a timely way.Please open the position description to read more.This role requires a Working with Children Check.Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-checkFor more information on what this means, and all other requirements, please see the Position Description.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.