Arcade Guest Experience Specialist

Red Hawk Casino; Casino; On-site; AUD 45,000 - 60,000; Full time

Job summary

Red Hawk Casino is seeking an Arcade Attendant to greet guests, assist across game areas, and help maintain a fun, high-energy atmosphere. You will answer questions, explain game operations, and monitor guest safety while delivering exceptional service.

The role emphasizes friendly interaction, reliability, and the ability to work varied shifts, including nights and weekends. Join a team focused on guest satisfaction and a dynamic casino floor experience.

Qualifications

• High School Diploma or GED preferred.
• Need a pleasant, upbeat and sociable demeanor throughout shifts.
• Ability to work varying days, nights, holidays and weekends.

Responsibilities

• Greet guests in a friendly, positive manner and respond with urgency.
• Conduct redemption inventory and ensure displays are fully stocked.
• Explain operation of games to guests and perform minor repairs.
• Notify technicians of machine errors and return game play credits to guests.
• Assist guests and monitor safety and guideline adherence.
• Communicate clearly and professionally with guests and co-workers.
• Perform opening, running and closing duties as assigned.
• All other duties as required.

Skills

Guest service

Communication

Teamwork

Education

High School diploma/GED

Job description

Red Hawk Casino is seeking an Arcade Attendant to greet guests, assist across game areas, and help maintain a fun, high-energy atmosphere. You will answer questions, explain game operations, and monitor guest safety while delivering exceptional service.

The role emphasizes friendly interaction, reliability, and the ability to work varied shifts, including nights and weekends. Join a team focused on guest satisfaction and a dynamic casino floor experience.