Apex Arcade Attendant

Red Hawk Resort + Casino; Casino; On-site; AUD 45,000 - 60,000; Full time

Job summary

Red Hawk Casino is seeking an Arcade Attendant to greet guests, assist across game areas, and help maintain a fun, high-energy atmosphere. You will answer questions, explain game operations, and monitor guest safety while delivering exceptional service.

The role emphasizes friendly interaction, reliability, and the ability to work varied shifts, including nights and weekends. Join a team focused on guest satisfaction and a dynamic casino floor experience.

Qualifications

• High School Diploma or GED preferred.
• Need a pleasant, upbeat and sociable demeanor throughout shifts.
• Ability to work varying days, nights, holidays and weekends.

Responsibilities

• Greet guests in a friendly, positive manner and respond with urgency.
• Conduct redemption inventory and ensure displays are fully stocked.
• Explain operation of games to guests and perform minor repairs.
• Notify technicians of machine errors and return game play credits to guests.
• Assist guests and monitor safety and guideline adherence.
• Communicate clearly and professionally with guests and co-workers.
• Perform opening, running and closing duties as assigned.
• All other duties as required.

Skills

Guest service

Communication

Teamwork

Education

High School diploma/GED

Job description

An Arcade Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. Attendants are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Greet and responds to Guests in a friendly and positive manner with a sense of urgency.
• Conduct redemption inventory and ensure displays are completely full.
• Perform minor repairs on games: Explains operation of games to Guests.
• Notify Game Techs of any machine errors, and return game play credit to guests.
• Actively look for ways to help and interact with guests.
• Pay attention to detail, focuses on Guests and understands basic game and simulator operations.
• Observe, instruct and monitor Guests for safety and guideline adherence.
• Assist with Guest recovery and notifies manager to ensure positive Guest experiences.
• Constant working knowledge of, product and policies and procedures.
• Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
• Performs Opening, Running and Closing department duties as assigned.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High School Diploma or GEDpreferred
• The desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Work varying days, nights, holidays and weekends.
• Prior guest service or hospitality experience is preferred.

PHYSICAL REQUIREMENTS

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.
• The ability to communicate quickly and accurately
• The work environment may include bright, dim or flashing lights and loud sounds
• Requires manual dexterity to use and operate all necessary equipment
• Be able to understand, follow and maintain safety standards at all times

Equal Opportunity Employer
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