APS2 Production Support Officer

Randstad - Business Support; Melbourne; Sur place; AUD 50 000 - 70 000; Plein temps

Résumé du poste

Randstad - Business Support seeks a Production Support Officer (APS 2) for a 100% onsite role in Australia. The role focuses on processing physical application materials, digitising documents, and managing critical records to maintain data integrity and security.

You will perform document digitisation, triage, QA, mail sorting, and records management, with training across duties to meet shifting operational needs. Physical tasks and lifting are involved.

Qualifications

• Attention to detail when handling sensitive paperwork and data.
• Comfort with standard hardware, software, and imaging systems.
• Ability to maintain confidentiality and act with integrity.
• Willingness to adapt to a range of duties and shifting priorities.

Responsabilités

• Document Digitisation & Imaging: high-volume scanning of forms and IDs with basic assessment of photo suitability.
• Document Separation & Triage: sort batches, triage complex applications, miscategorized items.
• Quality Assurance & Verification: verify data, enhance images, pre-print checks, obtain necessary authorisations.
• Exception Handling & Mail Sorting: manage manual exceptions, re-scan to improve quality, sort mail.
• Records Management: securely store, archive, and securely destroy records per security protocols.
• Work Variety: training across duties; maintain flexibility to meet operational demands.
• Physical Tasks: manual handling, walking and standing for long periods, repetitive scanning and admin work.

Connaissances

Attention to detail

IT literacy

Discretion & integrity

Adaptability & resilience

Personal accountability

Description du poste

• Australian Citizenship is Mandatory requirement.


• Full time hours - 100% onsite role - NO WFH available

About the Role

Join an essential operational environment dedicated to delivering a secure, responsive, and efficient service to the Australian public.

As a Production Support Officer (APS 2), you will play a key part in back-of-house operations, processing physical application materials and managing critical records. You will ensure that physical files enter operational systems accurately and promptly, maintaining high standards of data integrity, confidentiality, and procedural compliance.

Key Responsibilities

In this role, duties may include some or all of the following:

• Document Digitisation & Imaging: High-volume scanning of application forms, supporting identity documents, and photos (including cleaning and basic assessment of photo suitability).


• Document Separation & Triage: Manually sorting and separating application batches, triaging complex applications, and managing incorrectly categorized items (such as priority vs. routine processing).


• Quality Assurance & Verification: Performing basic data verification, image enhancements, pre-print assurance, and quality authorisations.


• Exception Handling & Mail Sorting: Managing manual exceptions, re-scanning files to improve output quality, and sorting incoming/outgoing mail.


• Records Management: Safely storing, archiving, and carrying out authorized destruction of records and accountable materials according to strict security protocols.


• Work Variety: Officers will be trained across a range of duties and are expected to remain adaptable and flexible to meet shifting operational demands.


• Physical Tasks: The position involves physical components, including manual handling/lifting, walking, and standing for prolonged periods alongside repetitive scanning and administrative tasks.

Who We Are Looking For

We are seeking dependable, detail-focused individuals who bring:

• Attention to Detail: Proven thoroughness and accuracy when handling sensitive paperwork and verifying data.


• IT Literacy: Practical comfort using standard hardware, software, desktop applications, and imaging systems.


• Discretion & Integrity: The ability to handle sensitive personal records with the highest level of confidentiality.


• Adaptability & Resilience: A positive approach to managing repetitive workflows with sustained focus, quickly overcoming challenges, and adapting to operational priorities.


• Personal Accountability: A strong work ethic and willingness to take ownership of individual outputs within a collaborative production team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.