Applications Support Analyst

ACH Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Discounted private health insurance

Professional growth opportunities

Job summary

ACH Group, a leader in aged care services in South Australia, is seeking an Applications Support Analyst to support multiple systems and deliver exceptional service. You will take ownership of service requests and enhance various business applications, particularly focusing on Salesforce integrations and DevOps practices.

This exciting role offers competitive remuneration, professional growth opportunities, and the chance to make a meaningful impact on older South Australians' lives.

Qualifications

• Strong experience with Salesforce and integration tools.
• DevOps background with CI/CD knowledge.
• Experience in multi-application environments and SQL Server.

Responsibilities

• Take ownership of service requests and application issues.
• Monitor and enhance business applications for stability.
• Design and implement solutions in Salesforce.

Skills

Salesforce (Sales Cloud, Service Cloud, Flow Builder, Apex, Lightning)

Integration knowledge (APIs, MuleSoft, etc.)

DevOps experience (CI/CD, version control, deployments)

Multi-application support experience

SQL Server Reporting Services (SSRS) and SSIS

Strong problem-solving skills

Stakeholder management skills

Job description

Are you someone who takes ownership, solves problems, and delivers exceptional service across multiple systems?

ACH Group a leader in aged care services in South Australia is undertaking a major IT transformation and is looking for an Applications Support Analyst to join our dynamic team. This role is hands‑on, multi‑application support where your technical expertise and service mindset will make a real impact.

About ACH Group

For over 70 years, ACH Group a leading not‑for‑profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose‑led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce delivers impact for our residents and customers.

What You’ll do

• Take full ownership of service requests, incidents and application issues, ensuring timely resolution and long‑term fixes.
• Monitor, troubleshoot and enhance business applications and databases, ensuring stability and performance.
• Design and implement solutions in Salesforce, including flow builder, Apex, Lightning and integrations.
• Participate in DevOps activities including deployments, CI/CD pipelines and testing using Capado.
• Engage and manage stakeholders, understanding their needs, providing updates and ensuring alignment with business priorities.
• Apply a service‑oriented, ITIL mindset, ensuring tickets are managed professionally and efficiently.
• Proactively identify risks, recommend improvements and contribute to continuous improvement initiatives.
• Document solutions, maintain knowledge bases and share learnings across the team.

Technical Skills and Knowledge

• Strong experience with Salesforce (Sales Cloud, Service Cloud, Flow Builder, Apex, Lightning)
• Integration knowledge (APIs, MuleSoft, or similar tools)
• DevOps experience (CI/CD, version control, deployments)
• Hands‑on experience supporting multi‑application environments, including Workday, Dayforce, Formstack, SFiles, and others
• Strong service mindset / ITIL awareness and experience handling service requests and incidents
• Excellent problem‑solving, analytical, and decision‑making skills
• Ownership‑driven – takes initiative and drives issues to resolution
• Strong stakeholder management and communication skills
• Experience with SQL Server Reporting Services (SSRS) and SSIS

Why this role is exciting

• Be part of a transformative IT journey in a sector that makes a real difference.
• Work across multiple systems, with exposure to Salesforce integrations and DevOps practices.
• Competitive remuneration and opportunities for professional growth.
• Join an organisation that actively practices inclusive values and values your contributions.

Why join ACH Group?

• Salary packaging: Up to $15,900 annually for living expenses plus $2,650 for meals and entertainment (as a registered Health Care not‑for‑profit)
• Employee benefits program: Including discounted private health insurance and lifestyle perks
• Meaningful impact: Your technical expertise directly improves outcomes for older South Australians
• Supportive culture: Values‑driven environment that encourages growth and service excellence

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis. To support a transparent and efficient recruitment process, please include your salary expectations with your application.