Social Links Community Connector

ACH Group; Adelaide; On-site; AUD 52,000 - 64,000; Part time

Benefits offered by this job

Career development with inhouse and外</

Friendly and inclusive culture

Free on-site flu vaccination

Financial advice for HESTA members

Wellbeing program including EAP

Recognition program

Salary packaging

Discounted Corporate Health Membership

Job summary

ACH Group is seeking a Social Links Community Connector to support customers in identifying preferences and connecting with social experiences within ACH Group and the wider community. You will work closely with the Social Community Team to promote and grow Social Link experiences, matching customers to suitable activities using a person-directed model.

The role involves supporting group participation, providing coaching to high-risk customers, and collaborating with internal teams to meet

Qualifications

• Team player with a strong customer service approach.
• Excellent interpersonal and communication skills.
• Holds a current driver’s licence and access to a reliable vehicle.
• Tertiary level education in health or community fields or actively pursuing a related certificate.

Responsibilities

• Identify preferences and connect customers with social experiences at ACH Group or in the community.
• Collaborate with Social Community Team to promote Social Link experiences.
• Match customers to relevant social activities using a person-centred approach.
• Support new customers to join groups and overcome participation barriers.
• Provide time-limited planning and coaching to high-risk customers and discuss risk plans with Care Manager.

Skills

Team player

Customer service

Attention to detail

Interpersonal skills

Driver’s licence

Education

Certificate IV in Community Services/Aged Care/Service Coordination

Tertiary education in health/community

Tools

Ecliptix

Job description

Social Links Community Connector

About ACH Group:

For over 70 years, ACH Group a leading not for profit in aged care has enriched the lives of older South Australians. With over 1900 dedicated individuals working together, we are able to create good lives for our customers. With purpose lead roles across residential care, retirement living and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customer.

About the Role:

ACH Group have a 0.8 FTE part time – fixed term opportunity until 5 March 2027, within the Home Care Community program based at the North office.

What you’ll do:

• Support customers to identify preferences and connect with social experiences at ACH Group and/or in the broader community
• work with the Social Community Team to promote and grow the Social Link experiences
• match customers to relevant social experiences including ACH social experiences and wider social opportunities using a person directed model
• follow-up customer referrals and support new customers to feel comfortable joining groups or connecting with individual support – assist customers to overcome barriers to participation
• provide time-limited individual planning, support & coaching to complex, high risk customers to meet social goals and discuss risk management plans with Care Manager. (e.g. memory loss or mobility)
• Work internally with teams to support customer’s social needs and queries
• Participate in group co-design and evaluation utilising insights into customers’ preferences
• use ‘soft’ sales skills to promote products and build positive relationships with internal and external business partners and customers
• Positively contribute to a team environment
• knowledge of Ecliptix &/or willing to learn
• social team presentations internal and external
• Attending groups/ events to gain insights – building relationships with the customers

About you:

• Team player
• Strong customer service approach
• Strong attention to detail, documentation and computer skills
• Skills to motivate and engage individuals and enhance & develop abilities, skills and interests
• Excellent interpersonal and communication skills
• Hold a current driver’s licence, that complies with Australian licencing laws and regulations, with access to a registered reliable vehicle
• Applicants that also hold Tertiary level education in health, community, or other relevant area or Certificate IV in Community Services/ Aged Care/ Service Coordination or working towards

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership – Health Insurance – BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary packageup to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

What it’s like at ACH Group:

At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren’t afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.