Application Support Tech Lead — Root-Cause & ITSM

Kirra Services; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

Kirra Services in Canberra is seeking an Application Support Technical Lead to prioritise application support issues and provide technical leadership to the team for timely resolutions. You will perform root cause analysis and identify trends to guide permanent solution prioritisation.

The ideal candidate will have strong ITSM understanding, stakeholder collaboration skills and experience in documenting outcomes and guiding the MDT in problem management.

Qualifications

• Must have at least a Baseline Security Clearance.
• Experience delivering positive outcomes, providing technical leadership and coaching to team members.
• Strong understanding of ITSM processes and procedures and contribution to continuous improvement.
• Ability to understand and analyse systems issues to facilitate root cause analysis and document outcomes.
• Ability to prioritise permanent solutions based on root cause findings within MDT context.
• Ability to collaborate with IT and business stakeholders to set priorities in BAU and project work.
• Experience in recording problems and documenting implementation needs within the development framework.
• Evaluating existing processes and contributing to continuous improvement through policies and guidelines.

Responsibilities

• As the Application Support Technical Lead, you will be responsible for prioritising application support issues and providing technical leadership to the team to ensure effective resolutions are implemented in a timely manner.
• Complete root cause analysis of complex application issues and identify trends to prioritise permanent solutions.

Skills

Technical leadership

ITSM processes

Root cause analysis

Stakeholder management

Business analysis

Documentation

Job description

Kirra Services in Canberra is seeking an Application Support Technical Lead to prioritise application support issues and provide technical leadership to the team for timely resolutions. You will perform root cause analysis and identify trends to guide permanent solution prioritisation.

The ideal candidate will have strong ITSM understanding, stakeholder collaboration skills and experience in documenting outcomes and guiding the MDT in problem management.