Technical Lead Application Support

Kirra Services; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

Kirra Services in Canberra is seeking an Application Support Technical Lead to prioritise application support issues and provide technical leadership to the team for timely resolutions. You will perform root cause analysis and identify trends to guide permanent solution prioritisation.

The ideal candidate will have strong ITSM understanding, stakeholder collaboration skills and experience in documenting outcomes and guiding the MDT in problem management.

Qualifications

• Must have at least a Baseline Security Clearance.
• Experience delivering positive outcomes, providing technical leadership and coaching to team members.
• Strong understanding of ITSM processes and procedures and contribution to continuous improvement.
• Ability to understand and analyse systems issues to facilitate root cause analysis and document outcomes.
• Ability to prioritise permanent solutions based on root cause findings within MDT context.
• Ability to collaborate with IT and business stakeholders to set priorities in BAU and project work.
• Experience in recording problems and documenting implementation needs within the development framework.
• Evaluating existing processes and contributing to continuous improvement through policies and guidelines.

Responsibilities

• As the Application Support Technical Lead, you will be responsible for prioritising application support issues and providing technical leadership to the team to ensure effective resolutions are implemented in a timely manner.
• Complete root cause analysis of complex application issues and identify trends to prioritise permanent solutions.

Skills

Technical leadership

ITSM processes

Root cause analysis

Stakeholder management

Business analysis

Documentation

Job description

Find your desired Jobs around the World at Jobs Batch.

Must have at least a Baseline Security Clearance.

As the Application Support Technical Lead, you will be responsible for prioritising application support issues and providing technical leadership to the team to ensure effective resolutions are implemented in a timely manner. This role is also responsible for completing root cause analysis of complex application issues and identifying trends in order to effectively assist the prioritisation of permanent solutions.

Our ideal candidate will have:

• Experience in delivering positive outcomes, providing technical leadership and contributing to, and maintaining a customer service culture and the coaching of team members.
• A strong understanding of ITSM processes and procedures and contribute to their continuous improvement.
• The ability to understand and analyse systems issues in order to facilitate and undertake root cause analysis, document outcomes and contribute to Problem Management.
• The ability to effectively assist with the prioritisation of permanent solutions based on documented root cause findings, and development of analysis documentation as part of the Perm Fix Multi-disciplinary Team (MDT).
• The ability to work with key IT and business stakeholders to manage and prioritise existing issues so as to determine appropriate work outputs and priorities in a business as usual and project context.
• Proven experience and history in business analysis techniques to record problems and document implementation needs within the company’s existing development framework.
• The ability to evaluate existing processes and procedures and contribute to continuous improvement through the development of policies, procedures and guidelines.
• Well-developed oral and written communication skills, analytical and conceptual skills including demonstrated experience in managing and resolving issues in a technical environment.