Application Support Analyst

TheDriveGroup; Sydney; Hybrid; AUD 88,000 - 115,000; Part time

Benefits offered by this job

Work from home 3 days per week

Sydney-based SRE Team

Job summary

TheDriveGroup is partnering with a well-known business to add an Application Support Analyst in Sydney. The role focuses on investigating issues, diagnosing root causes, and minimising service disruption within a hybrid setup.

The position is a 12-month rolling contract with a Sydney-based SRE team. The role offers a $550 per day rate and a hybrid work arrangement, including work-from-home three days per week.

Qualifications

• Experience in application development or software development is good to have.
• Strong research and analytical skills for investigating and exploring application integration issues and products.
• Experience with APIs, AWS, GitHub, SRE, DevOps, logging, monitoring and auditing technologies such as Splunk, Datadog, AppDynamics, Splunk Observability.
• SQL queries (MySQL, SQL).
• Experience with tools such as Jira and Confluence.
• Experience in CI/CD - comfortable with Ansible, Terraform, Jenkins.
• Exposure to languages such as Java, Golang, JavaScript, React, etc. is a bonus.

Responsibilities

• Plan and implement regular system upgrades.
• Determine the root cause of issues and address the issues.
• Respond to issues and create tickets and upscale to next level support if required.
• Configure and manage alerts across all business systems.
• Provide technical support via ITSM tooling.

Skills

Research skills

Analytical skills

CI/CD

Jira

Confluence

APIs experience

AWS

SRE

DevOps

Tools

APIs

AWS

GitHub

Splunk

Datadog

AppDynamics

Splunk Observability

Jira

Confluence

Jenkins

Terraform

Ansible

Job description

TheDriveGroup are partnering with a well‑known business that is looking to add an application support analyst to investigate application issues and diagnose root causes whilst minimising service disruption.

Key Responsibilities:

• Plan and implement regular system upgrades
• Determine the root cause of issues & address the issues
• Respond to issues and create tickets and upscale to next level support / high priority incidents team if required
• Configuring and managing alerts across all business systems
• Provide technical Support via ITSM tooling

Application Support Analyst - 12-month rolling contract

• Sydney-based SRE Team
• $550 per day
• Hybrid role, WFH 3 days per week

Key Skills Required:

• Experience in application development or software development is good to have
• Strong research and analytical skills for investigating and exploring application integration issues and products
• Experience with APIs, AWS, GitHub, SRE, DevOps, logging, monitoring and auditing technologies such as Splunk, Datadog, AppDynamics, Splunk Observability
• SQL queries (MySQL, SQL)
• Experience with tools such as Jira and Confluence
• Experience in CI/CD - comfortable with Ansible, Terraform, Jenkins
• Exposure to languages such as Java, Golang, JavaScript, React, etc. is a bonus.

They will interview in the next week or so with a quick 2-stage process!

If you have any questions about this role or others we have available, you can email our team directly via ******@thedrivegroup.com.au

TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.

We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.