Level 3 Cloud Support Engineer (AWS & ITIL)

Department of Government Services VIC; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote work options

Job summary

The Department of Government Services VIC is seeking a Level 3 Support Developer to support customer-facing technologies, provide break/fix support, troubleshoot complex issues and develop long-term solutions. The role focuses on applying ITIL 4 practices to restore services within agreed timeframes and improve the Digital Platforms' multi-channel support landscape.

You will be the escalation point for the customer support team, troubleshoot AWS-based services, assist with onboarding and

Qualifications

• Experience supporting customer-facing technologies and resolving incidents promptly.
• Ability to document issues and communicate clearly to stakeholders.
• Familiarity with ITIL 4 practices and service-management concepts.

Responsibilities

• Be a technical escalation point for the support team.
• Troubleshoot issues across Digital Platforms and services, including AWS.
• Onboard, offboard and manage user administration as required.
• Log problems/defects to Engineering for continual improvement.

Skills

Troubleshooting

Customer support

Communication

Prioritisation

Tools

AWS

Job description

The Department of Government Services VIC is seeking a Level 3 Support Developer to support customer-facing technologies, provide break/fix support, troubleshoot complex issues and develop long-term solutions. The role focuses on applying ITIL 4 practices to restore services within agreed timeframes and improve the Digital Platforms' multi-channel support landscape.

You will be the escalation point for the customer support team, troubleshoot AWS-based services, assist with onboarding and