Application Support Engineer

TheDriveGroup; Sydney; Híbrido; AUD 90.000 - 120.000; A tiempo parcial

Descripción de la vacante

TheDriveGroup is seeking an experienced Application Support Engineer for a Sydney-based, hybrid role on a 6–12 month contract. You will support cloud-based environments built on AWS, microservices, and APIs, working across incident response, monitoring, and troubleshooting.

Responsibilities include monitoring via Datadog and Splunk, investigating incidents by log analysis, and collaborating with developers to resolve issues. On-call duties may apply after training.

Formación

• Experience in L2 application, production or platform support.
• Experience using Splunk or Datadog for incident triage.
• Understanding of APIs and microservices.
• Exposure to AWS or another public cloud environment.

Responsabilidades

• Provide L2 support across business-critical applications and services.
• Monitor application health and performance using Datadog and Splunk.
• Investigate incidents by analysing logs and tracing transactions across microservices.
• Troubleshoot login, OTP, reconciliation and points-conversion issues.
• Understand how APIs and microservices communicate and identify failure points.
• Read application code and create basic scripts when required.
• Take ownership of incidents through to resolution.
• Work closely with developers and technical teams.
• Propose improvements for reliability and monitoring.
• Join a supported on-call roster after training, expected ~6 months.

Conocimientos

L2 support

Troubleshooting

APIs

Microservices

AWS

GitHub

Code reading

Scripting basics

On-call support

Herramientas

Splunk

Datadog

GitHub

Descripción del empleo

Application Support Engineer

Sydney | Hybrid | Level 2 support

Contract | 6- 12 months

Are you an experienced application support engineer who enjoys getting beneath the surface of complex systems and figuring out why something has failed?

We're looking for a well-rounded Application Support Engineer to support a modern, cloud-based environment built across AWS, microservices and APIs.

This is not a pure software development role. You'll work across application support, incident response, monitoring and troubleshooting, using tools including Splunk, Datadog and GitHub.

What You'll Be Doing

• Provide L2 support across business-critical applications and services
• Monitor application health and performance using Datadog and Splunk
• Investigate incidents by analysing logs, debugging issues and tracing transactions across multiple microservices
• Troubleshoot login, OTP, reconciliation and points-conversion issues
• Understand how APIs and microservices communicate and identify where failures occur
• Read application code and create basic scripts when required
• Take ownership of assigned incidents through to resolution
• Work closely with developers and other technical teams
• Contribute ideas that improve reliability, monitoring and support processes
• Join a supported on-call roster once fully trained, likely after approximately six months

What We're Looking For

• Experience in L2 application, production or platform support
• Strong troubleshooting and problem-solving skills
• Experience investigating logs using Splunk, Datadog or similar tools
• Understanding of APIs and microservices-based applications
• Exposure to AWS or another public cloud environment
• Familiarity with GitHub and modern software delivery environments
• Ability to read code and write basic scripts
• Database investigation or data-analysis experience would be advantageousFinancial services or other transaction-heavy industry experience would be beneficial

Most importantly, you'll be curious, approachable and comfortable thinking beyond a prescribed process. You should enjoy speaking with people, taking ownership of problems and continually looking for better ways to support customers and improve the environment.

You’ll join a friendly, open team that will give you plenty of support while you learn the platform and its services.

If you have any questions about this role or others we have available, you can email Hayley directly via ******@thedrivegroup.com.au.

TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.

We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures and faiths.

If you have the right skills and attitude, we would love to hear from you!