Applications Support Analyst

Precise Air Group; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Precise is seeking an Applications Support Analyst to join our IT team in Sydney, with responsibilities spanning application support, systems administration and user assistance across business applications. You will help ensure data reliability, troubleshoot issues, and manage requests from inception to resolution.

The role emphasizes hands-on problem solving, collaboration with stakeholders, and involvement in changes, upgrades and data migration to support operational needs.

Qualifications

• Minimum 2 years' experience in Application Support or a similar role.
• Experience with service desk/ticketing systems such as JIRA, ServiceNow, Freshdesk or Salesforce.
• Experience writing SQL queries for reporting, investigation and data manipulation.
• Understanding of ITIL best practices for customer support.
• Strong application troubleshooting, analytical and problem-solving skills.
• Good communication skills and confidence working with stakeholders across a business.
• Ability to prioritise competing requests and manage your time effectively.
• Strong attention to detail and a customer-focused approach to issue resolution.
• Ability to work autonomously while contributing effectively within a team.
• Experience supporting Pronto XI, Uptick or another ERP/business application would be highly regarded.
• Working knowledge of Microsoft Excel and Word.

Responsibilities

• Providing application support and troubleshooting system issues.
• Managing and triaging service desk requests through to resolution.
• Supporting systems, user administration and security.
• Deploying application changes and completing post-change verification testing.
• Maintaining support documentation and processes.
• Developing user reports and alerts.
• Supporting application upgrades, data conversion and migration.

Skills

Application support

SQL queries

ITIL

Communication

Stakeholder management

Time management

Tools

JIRA

ServiceNow

Freshdesk

Salesforce

Job description

About the Role

We're looking for an

Job Type: Permanent - Full Time
Location: Sydney, NSW
Job Category: Information Technology

Job Description

About the Role

We're looking for an Applications Support Analyst with strong troubleshooting and SQL skills to join our IT team at Sydney Olympic Park, supporting the business applications our teams rely on every day.

Reporting to the General Manager - Information Technology, you'll help keep our applications and data running reliably and ensure issues are investigated and resolved efficiently.

Working as a link between IT and the wider business, you'll manage requests through to resolution, troubleshoot application issues, assist with systems administration and help maintain key business systems.

If you enjoy solving problems, working with users and getting across different business applications, this is a varied, hands‑on role where you can put your technical and analytical skills to work.

What You’ll Get

• Varied role across application support, systems administration and user support.
• Exposure to stakeholders across different areas of the business.
• Hands‑on involvement in application changes, upgrades and data migration.
• Opportunity to build your experience across reporting, SQL and business applications.

What You’ll Be Doing

• Providing application support and troubleshooting system issues.
• Managing and triaging service desk requests through to resolution.
• Supporting systems, user administration and security.
• Deploying application changes and completing post‑change verification testing.
• Maintaining support documentation and processes.
• Developing user reports and alerts.
• Supporting application upgrades, data conversion and migration.

About You

• Minimum 2 years' experience in Application Support, Internal IT Support or a similar role.
• Experience with service desk/ticketing systems such as JIRA, ServiceNow, Freshdesk or Salesforce.
• Experience writing SQL queries for reporting, investigation and data manipulation.
• Understanding of ITIL best practices for customer support.
• Strong application troubleshooting, analytical and problem‑solving skills.
• Good communication skills and confidence working with stakeholders across a business.
• Ability to prioritise competing requests and manage your time effectively.
• Strong attention to detail and a customer‑focused approach to issue resolution.
• Ability to work autonomously while contributing effectively within a team.
• Experience supporting Pronto XI, Uptick or another ERP/business application would be highly regarded.
• Working knowledge of Microsoft Excel and Word.

Why Join Precise?

At Precise, we create safer, smarter, and more sustainable environments and it all starts with our people.

We've been recognised as a Great Place to Work® for the past three years, with a culture built on trust, support, and real career opportunities.

Founded in Sydney in 2002, we now have 500+ technicians, engineers, and service professionals supporting 700,000+ assets across 18,000+ properties nationwide. Backed by GENERAL Industries (formerly Fujitsu General Limited), we're continuing to grow rapidly across Australia.

This means stable work, diverse projects, and real career pathways, not just another job.