Application Support Analyst — Tableau & Full-Stack IT Ops

seek.com.au; City of Melbourne; On-site; AUD 70,000 - 100,000; Part time

Job summary

Melbourne-based organisation is seeking an Application Support Analyst to resolve complex problems, support full-stack solutions, and ensure stable service levels. You will fix issues, document workarounds, and contribute to ongoing improvements while using Tableau for reporting.

The role focuses on incident response, change deployment, and knowledge sharing with customers and colleagues. Part-time in Melbourne, with a strong emphasis on continual learning and customer-first service.

Qualifications

• 5+ years in a similar IT support role, ideally across software and systems management.

Responsibilities

• Manage support tickets to SLA targets and work with third-party vendors.
• Investigate the root cause of recurring issues and implement lasting fixes.
• Complete post-incident reviews and document workarounds.
• Run health checks that look at real system performance, and automate them where you can.
• Tune monitoring and alert processing, and make better use of existing platform features.
• Streamline existing reports and build new ones in Tableau.
• Own the change management process and deploy changes to internal and customer systems.
• Lead testing of new software releases and maintain test environments.
• Deploy software for customer systems, remotely and on-premises.
• Write, peer review and maintain knowledge base articles.
• Train customer personnel in troubleshooting and administration.
• Contribute ideas that improve how the whole team works.

Skills

IT support experience

Analytical troubleshooting

Systems thinking

Clear communication

Server hardware

Hypervisors

Customer-focused

Continuous improvement

Tools

Tableau

OpenText Operations Bridge Manager

Windows Server

Microsoft SQL Server

Nutanix

VMware

F5

Python

PowerShell

AWS

Azure

Job description

Melbourne-based organisation is seeking an Application Support Analyst to resolve complex problems, support full-stack solutions, and ensure stable service levels. You will fix issues, document workarounds, and contribute to ongoing improvements while using Tableau for reporting.

The role focuses on incident response, change deployment, and knowledge sharing with customers and colleagues. Part-time in Melbourne, with a strong emphasis on continual learning and customer-first service.