Applications Support Analyst: SQL & Troubleshooting

Precise People Hub; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Precise People Hub in Sydney Olympic Park is seeking an Applications Support Analyst to troubleshoot and support the business applications our teams rely on daily. You'll write SQL queries, investigate issues, and help keep data and applications running reliably.

Reporting to the GM - Information Technology, you’ll triage requests, assist with system administration, deploy changes, and prepare user reports while collaborating with stakeholders across the business.

Qualifications

• 2+ years of experience in Application Support or similar IT role.
• Experience with service desk/ticketing systems (JIRA, ServiceNow, Freshdesk or Salesforce).
• Experience writing SQL queries for reporting and data manipulation.
• Understanding of ITIL best practices for customer support.
• Strong troubleshooting, analytical and problem-solving skills.
• Good communication and stakeholder management across a business.
• Ability to prioritise competing requests and manage time effectively.
• Attention to detail and customer-focused issue resolution.
• Experience supporting Pronto XI, Uptick or other ERP/business apps an advantage.

Responsibilities

• Provide application support and troubleshoot system issues.
• Manage and triage service desk requests through to resolution.
• Support systems, user administration and security.
• Deploy application changes and perform post-change verification testing.
• Maintain support documentation and processes.
• Develop user reports and alerts.
• Support application upgrades, data conversion and migration.

Skills

SQL

Troubleshooting

ITIL

Communication

Time management

Autonomous work

Pronto XI

Uptick

JIRA

ServiceNow

Freshdesk

Salesforce

Excel

Word

Pronto XI

Uptick

Tools

JIRA

ServiceNow

Freshdesk

Salesforce

Pronto XI

Uptick

Excel

Word

Job description

Precise People Hub in Sydney Olympic Park is seeking an Applications Support Analyst to troubleshoot and support the business applications our teams rely on daily. You'll write SQL queries, investigate issues, and help keep data and applications running reliably.

Reporting to the GM - Information Technology, you’ll triage requests, assist with system administration, deploy changes, and prepare user reports while collaborating with stakeholders across the business.