Application Analyst

Hyundai Capital Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking an Application Analyst - Mobility & Airport Technology Systems in Sydney to support the Baggage Reconciliation System and related mobility infrastructure. You will manage SOTI MDM, Android devices, Windows infrastructure, and contribute to testing and operational support to ensure baggage operations run smoothly.

You will own device management, support Hyper-V and Windows Server environments, and collaborate with airline clients and third-party providers while participating in

Qualifications

• Experience supporting enterprise mobility environments, ideally within managed services or software support.
• Hands-on experience with SOTI Mobile Device Manager (MDM).
• Strong knowledge of Android OS and device lifecycle management.
• Experience supporting Windows Server and Hyper-V environments.
• Solid understanding of networking fundamentals (TCP/IP, AD, DHCP, DNS).
• Strong troubleshooting, incident resolution, and problem-solving skills.
• Experience supporting business-critical systems within defined SLAs.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Responsibilities

• Own and support the SOTI Mobile Device Management environment and Zebra Android scanner fleet.
• Manage device lifecycle activities, software deployment, upgrades, and platform maintenance.
• Support Windows Hyper-V server environments including replication, backups, security patching, domain administration, and troubleshooting.
• Plan, create, execute, and track testing activities for software releases and patches.
• Investigate system issues, analyse customer problems, and provide effective resolutions.
• Develop expertise in the Unisys Baggage Reconciliation System and scanning technologies.
• Support messaging gateway and message queue technologies that underpin the solution.
• Act as an initial point of contact for operational issues and service requests.
• Collaborate with airline clients, ground handlers, project teams, and third-party providers.
• Participate in an out-of-hours on-call support roster to maintain service continuity.

Skills

SOTI MDM

Android OS

Windows infrastructure

Networking fundamentals

Troubleshooting

Incident resolution

On-call support

Stakeholder management

Testing & QA

Documentation

Tools

Zebra Android scanners

Windows Server

Hyper-V

Active Directory

DNS/DHCP/TCP/IP

Job description

Application Analyst - Mobility & Airport Technology Systems

As an Application Analyst - Mobility & Airport Technology Systems , you'll support the technology behind the Unisys Baggage Reconciliation System (BRS), helping airlines keep baggage operations running smoothly. Working across SOTI-managed Android devices, Windows infrastructure, application support, software testing, and operational support, you'll troubleshoot complex issues, support critical systems, and help ensure airport services remain available, secure, and performing to demanding service levels, while building specialist expertise in a unique airport technology environment.

In this role, you will:

• Own and support the SOTI Mobile Device Management environment and Zebra Android scanner fleet.


• Manage device lifecycle activities, software deployment, upgrades, and platform maintenance.


• Support Windows Hyper-V server environments including replication, backups, security patching, domain administration, and troubleshooting.


• Plan, create, execute, and track testing activities for software releases and patches.


• Investigate system issues, analyse customer problems, and provide effective resolutions.


• Develop expertise in the Unisys Baggage Reconciliation System and associated scanning technologies.


• Support messaging gateway and message queue technologies that underpin the solution.


• Act as an initial point of contact for operational issues and service requests.


• Collaborate with airline clients, ground handlers, project teams, and third‑party providers.


• Participate in an out-of‑hours on‑call support roster to help maintain service continuity.

You will be successful in this role if you have:

• Experience supporting enterprise mobility environments, ideally within managed services, software support, or operational technology environments.


• Hands‑on experience with SOTI Mobile Device Manager (MDM).


• Strong knowledge of Android operating systems and mobile device lifecycle management.


• Experience supporting Windows Server and Hyper‑V environments.


• Solid understanding of networking fundamentals, including TCP/IP, Active Directory, DHCP, and DNS.


• Strong troubleshooting, incident resolution, and problem‑solving skills.


• Experience supporting business‑critical systems within defined SLAs.


• Excellent customer service, communication, and stakeholder management skills.


• Ability to work independently and manage competing priorities in a fast‑paced operational environment.


• Experience working with software deployments, upgrades, patching, and testing activities.


• General IT qualifications and a current driver's licence.


• Ability to obtain and maintain an Airport Airside Security Pass and successfully complete police and reference checks.

Highly Regarded

• iOS device management and support.


• Experience supporting large‑scale software solutions.


• Business analysis, end‑user training, database administration, UNIX, or programming experience.

This is a unique opportunity to combine mobility, infrastructure, application support, and airport technology in one role. You'll gain hands‑on experience across SOTI MDM, Android devices, Windows infrastructure, software testing, and critical operational systems while building specialist expertise in airline baggage operations. You'll have direct ownership of technology that supports day‑to‑day airport operations, solving real‑world challenges and delivering meaningful outcomes for airline customers.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, colour, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys' EEO commitment here.