Modern Device Management Specialist

Unisys; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Unisys, based in Canberra, Australia, is seeking an Endpoint Management Specialist to support endpoint solutions across platforms and devices. You will handle work orders, diagnose issues, and provide training to associates while contributing to engineering standards and processes.

The role involves collaborating on problem-solving during conceptual phases, maintaining operations manuals, and serving as a 3rd level escalation point for hardware, email, Teams, and telephony.

Qualifications

• BA/BS degree or equivalent plus 2-4 years of relevant experience or an equivalent combination of education and experience.
• Baseline clearance required with the ability to attain an NV1.

Responsibilities

• Provide Endpoint Management support for an assigned organization, location, or function.
• Manage work orders, problems, or tasks within a structured ticketing system.
• Perform diagnostics to initiate the problem management workflow process.
• Provide workstation and device training support for associates.
• Participate in the conceptual phases of identifying and solving business problems and issues.
• Contribute to the definition of engineering processes, standards, and technologies/frameworks.
• Plan, design, implement and maintain endpoint solutions for various platforms and devices; update operations manuals and contractual reports.
• Act as the initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, and telephony across multiple platforms/sub-systems and applications.

Skills

Endpoint management

Ticketing system

Education

BA/BS degree or equivalent

Job description

• Provides Endpoint Management support and services for an assigned organization, location, or function.


• Manages work orders, problems, or tasks within a structured ticket management system.


• Performs appropriate diagnostics to initiate problem management workflow process.


• Provides workstation and device training support for associates.


• Participates in the conceptual phases of identifying and solving business problems and issues.


• Contributes to the definition of engineering processes, standards, and technologies / frameworks.


• Plans, designs, implements, and maintains endpoint solutions for various platforms and devices. Maintains and updates operations manual and contractual reports.


• Acts as initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, telephony across different platforms sub-systems and/or applications.

What Success Looks Like In This Role

• Provides Endpoint Management support and services for an assigned organization, location, or function.


• Manages work orders, problems, or tasks within a structured ticket management system.


• Performs appropriate diagnostics to initiate problem management workflow process.


• Provides workstation and device training support for associates.


• Participates in the conceptual phases of identifying and solving business problems and issues.


• Contributes to the definition of engineering processes, standards, and technologies / frameworks.


• Plans, designs, implements, and maintains endpoint solutions for various platforms and devices. Maintains and updates operations manual and contractual reports.


• Acts as initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, telephony across different platforms sub-systems and/or applications.

You will be successful in this role if you have:

• BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience


• Baseline clearance required with the ability to attain an NV1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys' EEO commitment here.