Apparel Department Lead - Merchandising & Service

JD Sports; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

One month paid parental leave

Training and development opportunities

Mental Health champions

Job summary

JD Sports in Merrylands, NSW seeks an energetic Department Supervisor to lead a busy department, drive exceptional customer service, and uphold visual merchandising standards. You will coach your team, ensure product availability, and support the store management in delivering strong sales results.

Ideal candidates have 2-3 years in retail, a passion for service, and a positive, motivating leadership style.

Qualifications

• 2-3 years of experience within retail or like industry.
• You are passionate about delivering an amazing service experience for our customers.
• You have a positive attitude, with capacity to create a motivating environment for your team.
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner.
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Support and guide team to deliver exceptional service and a ‘service over task’ environment.
• Actively gain, maintain and share product & brand knowledge for your department.
• Support management team to improve financial performance within your department.
• Work with back of house team to ensure product availability.
• Uphold company standards and deliver store visual excellence.

Skills

Retail experience

Customer service

Team leadership

Time management

Interpersonal skills

Job description

JD Sports in Merrylands, NSW seeks an energetic Department Supervisor to lead a busy department, drive exceptional customer service, and uphold visual merchandising standards. You will coach your team, ensure product availability, and support the store management in delivering strong sales results.

Ideal candidates have 2-3 years in retail, a passion for service, and a positive, motivating leadership style.