Subscription Services Manager - APAC Operations · Singapore

Neat; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Neat is seeking a Subscription Services Manager in a hybrid Sydney setting to own the renewal engine. You will manage end-to-end renewals, NaaS orders, and Pulse subscriptions for APAC, while ensuring data accuracy through Salesforce and NetSuite reporting.

Ideal candidates have 2–3 years in operations or renewals, strong Excel skills, and a proven ability to coordinate cross‑functionally with Sales, Channel, and Operations teams. You’ll help scale processes in a fast-growing organization.

Qualifications

• CRM systems experience with Salesforce and/or NetSuite.
• Proficient in Excel including VLOOKUPs and basic formulas.
• 2–3 years in operations, renewals, or data-centric roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with partners or resellers is a plus.

Responsibilities

• End-to-end processing of renewals, NaaS orders, and Pulse subscriptions for APAC.
• Executing reporting and data analysis in Salesforce and NetSuite to ensure data accuracy.
• Driving proactive renewal motions and coordinating with internal teams to prevent service interruptions.
• Maintaining high standards of data hygiene and auditing records.
• Collaborating across Sales, Channel, and Operations; supporting external partners.

Skills

CRM Experience

Excel Skills

Data Analysis

Cross-functional Collaboration

Adaptability

Tools

Salesforce

NetSuite

Job description

Location: Hybrid - Sydney

The Opportunity

To support Neat’s rapid growth and ensure the operational excellence of our recurring business, we are seeking a Subscription Services Manager. This is a critical back-end operational role focused on data hygiene, reporting, and the seamless execution of our subscription lifecycle.

Unlike a frontline sales role, this position is the engine behind our renewal process. You will be responsible for the "sales-adjacent" motion of managing all subscription services—including renewals, NaaS orders, and Pulse subscriptions. Reporting to the Operations team, you will serve as a vital link between our internal Sales and Channel teams and our external partners and distributors.

In this role, you will have responsibility for:

• Managing all subscription services, including the end-to-end processing of renewals, NaaS orders, and Pulse subscriptions for the APAC region.

• Executing heavy reporting and data analysis within Salesforce and NetSuite to ensure total accuracy in our subscription records.

• Driving a proactive renewal motion, identifying upcoming expiries and coordinating with internal teams to ensure no service interruptions.

• Maintaining high standards of data hygiene, auditing records to ensure the integrity of our back-end operations.

• Collaborating across functions, acting as a key point of contact for the Sales, Channel, and Operations teams.

• Supporting external partners and distributors by providing clarity on subscription status and processing requirements.

• Navigating ambiguity by helping to define and iterate on evolving processes as Neat continues to scale.

You Are:

• Detail-oriented. You thrive on the "small tasks" and understand that precision in data is what allows a global company to function.

• A master of priorities. You are comfortable managing multiple tasks simultaneously in a fast-paced environment where priorities can shift quickly.

• Coachable. You are a quick learner who takes full ownership of your work once trained.

• Analytically minded. You enjoy digging into CRM data and using Excel to find answers and generate insights.

• Comfortable with the "gray area". You don’t need a rigid manual to succeed; you are happy to help build the process as you go.

• A proactive communicator. You keep internal teams informed and ensure external partners feel supported.

Qualifications:

• CRM Experience: Proficiency with Salesforce and/or NetSuite is required.

• Strong Excel Skills: You must be comfortable with VLOOKUPs and basic formulas to manage large datasets.

• Relevant Experience: Ideally 2-3 years of experience in an operations, renewals, or data-centric role. We value flexibility and a "growth mindset" over long-term rigid habits.

• Flexibility: A background that shows the ability to wear multiple hats and pivot between different functions.

• Partner Knowledge: Experience working with partners or resellers is a significant plus but not required.

Why Join Neat?

At Neat, you’ll be part of a passionate team shaping the future of video collaboration. You’ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat.

We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Zoom, Microsoft Teams, Google Meet, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.