APAC SaaS Customer Success Manager – Growth & Onboarding

Teamtailor AB; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Teamtailor AB in Sydney is seeking an experienced Customer Success Manager to own APAC relationships and ensure customers onboard effectively on our HR SaaS platform. You will guide adoption, drive value, and act as a trusted advisor across renewals and expansion opportunities.

You’ll build strong client partnerships, identify growth opportunities, and help reduce churn while collaborating with a diverse, multinational team.

Qualifications

• 4+ years of Customer Success experience in SaaS.
• Experience in HR or recruiting is preferred.
• Proven ability to lead complex projects.
• Strong communication, collaboration, empathy and negotiation skills.

Responsibilities

• Implement and onboard new customers.
• Help customers unlock the full potential of Teamtailor, including integrations and best practices.
• Act as a strategic advisor and goal-oriented partner for customers.
• Work proactively with renewals.
• Build strong relationships with customers.
• Identify new business opportunities through expansion, upselling and cross-selling.
• Track accounts to identify churn risk and mitigate it.
• Collect and analyze customer feedback and share insights internally.
• Collaborate to improve processes for customer satisfaction.

Skills

Customer success

SaaS

HR experience

Project leadership

Communication skills

Empathy

Negotiation

Adaptability

Job description

Teamtailor AB in Sydney is seeking an experienced Customer Success Manager to own APAC relationships and ensure customers onboard effectively on our HR SaaS platform. You will guide adoption, drive value, and act as a trusted advisor across renewals and expansion opportunities.

You’ll build strong client partnerships, identify growth opportunities, and help reduce churn while collaborating with a diverse, multinational team.