Customer Success Manager - Sydney

Teamtailor; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

Teamtailor is expanding its Customer Success team and seeks an experienced Customer Success Manager based in Sydney. The role focuses on onboarding, advising customers, and maximizing value from the platform.

You will manage APAC clients, nurture relationships, and drive renewals and growth within an international, fast-paced tech environment. Ideal candidates have 4+ years in Customer Success, SaaS and HR/recruiting experience, plus project leadership.

Qualifications

• 4+ years of Customer Success experience.
• Experience in SaaS.
• Experience in HR or recruiting.
• Experience in leading projects, especially complex ones.
• Strong communication, listening, collaboration and adaptability.
• Empathetic, creative and solution-oriented mindset.
• Able to thrive in a fast-paced, changing market.

Responsibilities

• Implement and onboard new customers.
• Help customers maximize value from Teamtailor (integrations, best practices, training).
• Act as strategic advisor and goal-oriented partner for customers.
• Proactively manage renewals and upsell opportunities.
• Build and maintain strong relationships with customers.
• Identify expansion opportunities within existing accounts through cross-selling.
• Monitor accounts to identify churn risk and act to mitigate it.
• Collect feedback and present it internally to improve ways of working.
• Collaborate to improve customer satisfaction.

Skills

Communication

Listening

Collaboration

Adaptability

Empathy

Negotiation

Learning mindset

Problem solving

Job description

Let's build the future together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 200k users in 90 countries around the world.

Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Sydney. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our APAC clients.

Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia.

Your Key Responsibilities Will Be To

• Implement and onboard new customers.
• Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
• Work as a strategic advisor & goal-oriented for our customers.
• Work proactively with renewals.
• Build strong relationships.
• Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling.
• Track customers' accounts to identify churn risk and work actively to prevent that risk
• Collect and analyze customers' feedback and present it internally
• Together, develop and improve ways of working with customer satisfaction.

As a Customer Success Manager at Teamtailor, you will be offered

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with commission benefits
• Be part of a great multicultural team.

Is this you?

• 4+ Years of Customer Success Experience
• Experience in SaaS
• Experience in HR or Recruiting
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative, and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly changing market
• Based in Sydney

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!