Customer Success Manager - Sydney

Teamtailor AB; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Teamtailor AB in Sydney is seeking an experienced Customer Success Manager to own APAC relationships and ensure customers onboard effectively on our HR SaaS platform. You will guide adoption, drive value, and act as a trusted advisor across renewals and expansion opportunities.

You’ll build strong client partnerships, identify growth opportunities, and help reduce churn while collaborating with a diverse, multinational team.

Qualifications

• 4+ years of Customer Success experience in SaaS.
• Experience in HR or recruiting is preferred.
• Proven ability to lead complex projects.
• Strong communication, collaboration, empathy and negotiation skills.

Responsibilities

• Implement and onboard new customers.
• Help customers unlock the full potential of Teamtailor, including integrations and best practices.
• Act as a strategic advisor and goal-oriented partner for customers.
• Work proactively with renewals.
• Build strong relationships with customers.
• Identify new business opportunities through expansion, upselling and cross-selling.
• Track accounts to identify churn risk and mitigate it.
• Collect and analyze customer feedback and share insights internally.
• Collaborate to improve processes for customer satisfaction.

Skills

Customer success

SaaS

HR experience

Project leadership

Communication skills

Empathy

Negotiation

Adaptability

Job description

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 200k users in 90 countries around the world.

Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Sydney. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our APAC clients.

Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia.

Your key responsibilities will be to:

• Implement and onboard new customers.

• Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.

• Work as a strategic advisor & goal-oriented for our customers.

• Work proactively with renewals.

• Build strong relationships.

• Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling.

• Track customers' accounts to identify churn risk and work actively to prevent that risk

• Collect and analyze customers' feedback and present it internally

• Together, develop and improve ways of working with customer satisfaction.

As a Customer Success Manager at Teamtailor, you will be offered:

• Responsibility for your own customer base

• Incredible development opportunities

• The opportunity to work with the market's best product

• Fixed salary with commission benefits

• Be part of a great multicultural team.

Is this you?

• 4+ Years of Customer Success Experience

• Experience in SaaS

• Experience in HR or Recruiting

• Experience in project leading, especially complex projects

• Communication, listening, collaboration, adaptability, empathy, and negotiation skills

• Engaged, creative, and solution-oriented

• Have the mindset willing to learn and try new things

• Ability to adapt to a fast-paced environment and rapidly changing market

• Based in Sydney

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!