APAC Customer Support Team Lead (Remote)

Casa Pisano; Brisbane; Remote; AUD 110,000 - 150,000; Full time

Job summary

DoorDash is seeking a Team Lead, Customer Support to lead our APAC support team, ensuring fast, effective and empathetic assistance for hospitality operators. In this role you will oversee day-to-day operations, develop our support representatives, and uphold our high service standards.

You will act as a player-coach, directly supporting customers when needed while empowering the team with knowledge and resources to resolve issues.

Qualifications

• 3+ years in technical customer support (SaaS preferred).
• Proven ability to coach and lead remote teams.
• Clear, confident communicator both written and spoken.
• Strong problem-solving skills for escalated issues.
• Experience with CRM, help desk, and analytics tools.

Responsibilities

• Act as player-coach; support customers directly when needed.
• Lead and support a remote customer support team.
• Provide coaching and performance feedback.
• Ensure documentation, quality reviews, and training.
• Collaborate with Customer Success, Product, and other teams.

Skills

SaaS support

Remote leadership

Customer communication

Problem solving

CRM/Helpdesk tools

Tools

CRMs

Help desk platforms

Analytics dashboards

Job description

DoorDash is seeking a Team Lead, Customer Support to lead our APAC support team, ensuring fast, effective and empathetic assistance for hospitality operators. In this role you will oversee day-to-day operations, develop our support representatives, and uphold our high service standards.

You will act as a player-coach, directly supporting customers when needed while empowering the team with knowledge and resources to resolve issues.