APAC IT Services Team Leader — Tech & Automation

Zip Water; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Zip Industries seeks an experienced IT Technical Services Team Leader to join our IT team at the Condell Park head office in Sydney. You will lead daily IT Technical Services across the APAC region, ensuring reliable, secure and customer-focused technology support for onsite and remote staff.

You will oversee a hands-on team, balance priorities, manage escalations and collaborate with MSPs, vendors and internal customers to drive service excellence and continuous improvement.

Qualifications

• Experience leading technical support or service delivery teams.
• Strong stakeholder management and communication skills.
• Proven ability to balance operational priorities and complex escalations.

Responsibilities

• Lead day-to-day IT Technical Services across APAC.
• Balance operational priorities and manage complex escalations.
• Build strong relationships with MSPs, vendors and internal customers.
• Drive service excellence, automation and continuous improvement across IT ops.

Skills

IT leadership

Service delivery

Stakeholder mgmt

Microsoft 365

Azure

Intune

Entra ID

Endpoint management

Networking

Automation

AI awareness

Communication

Tools

MS 365 Admin

Azure

Intune

Job description

Zip Industries seeks an experienced IT Technical Services Team Leader to join our IT team at the Condell Park head office in Sydney. You will lead daily IT Technical Services across the APAC region, ensuring reliable, secure and customer-focused technology support for onsite and remote staff.

You will oversee a hands-on team, balance priorities, manage escalations and collaborate with MSPs, vendors and internal customers to drive service excellence and continuous improvement.