Regional IT Support Office Lead – APAC

Milestone Technologies; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Milestone Technologies is seeking an experienced IT Support Office Lead for our Sydney office. You will support our JPAC region (Sydney, Singapore, Tokyo, and Manilla) and help back global end users, serving as a regional liaison between IT Leadership and Workplace & Site Leads.

You are curious, collaborative, and detail oriented, able to work across time zones and with distributed teams. A strong passion for technology and customer service is essential in this role.

Qualifications

• 3+ years of experience in IT support roles that includes OS X and Mac hardware troubleshooting
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN
• Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
• Experience managing executive support and partnering with cross functional leadership to improve tools and processes

Responsibilities

• Oversee IT Support operations for the Sydney region, with flexibility to support different time zones as needed
• Function as the regional Liaison for IT Leadership and Workplace & Site Leads across JPAC
• Partner with IT Support leadership to ensure a consistent IT Support experience globally
• Respond to user requests via chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products
• Build and deploy new laptops using JAMF, Intune and ABM
• Participate in IT onboarding and welcome sessions
• Provide remote support for AV and Network teams including conference rooms and event spaces
• Manage system access for users
• Deploy and support software to end-users
• Manage hardware/software inventory

Skills

IT support experience

Mac OS X

AV & networking basics

Asana / Zendesk

Remote collaboration

Tools

JAMF

Intune

ABM

Asana

Zendesk

Job description

Milestone Technologies is seeking an experienced IT Support Office Lead for our Sydney office. You will support our JPAC region (Sydney, Singapore, Tokyo, and Manilla) and help back global end users, serving as a regional liaison between IT Leadership and Workplace & Site Leads.

You are curious, collaborative, and detail oriented, able to work across time zones and with distributed teams. A strong passion for technology and customer service is essential in this role.