IT Technical Services Team Leader

Zip Water; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Zip Industries seeks an experienced IT Technical Services Team Leader to join our IT team at the Condell Park head office in Sydney. You will lead daily IT Technical Services across the APAC region, ensuring reliable, secure and customer-focused technology support for onsite and remote staff.

You will oversee a hands-on team, balance priorities, manage escalations and collaborate with MSPs, vendors and internal customers to drive service excellence and continuous improvement.

Qualifications

• Experience leading technical support or service delivery teams.
• Strong stakeholder management and communication skills.
• Proven ability to balance operational priorities and complex escalations.

Responsibilities

• Lead day-to-day IT Technical Services across APAC.
• Balance operational priorities and manage complex escalations.
• Build strong relationships with MSPs, vendors and internal customers.
• Drive service excellence, automation and continuous improvement across IT ops.

Skills

IT leadership

Service delivery

Stakeholder mgmt

Microsoft 365

Azure

Intune

Entra ID

Endpoint management

Networking

Automation

AI awareness

Communication

Tools

MS 365 Admin

Azure

Intune

Job description

Do you want to be part of a fast growing, world class leader in their industry?

This might be the opportunity for you!

Zip Industries was founded in 1947 and is a privately owned, proudly Australian business that manufactures and markets Australian designed instant filtered boiling, chilled, sparkling water systems. With over 450 employees across Australia and New Zealand, Zip is known globally for being the home of the world’s most advanced drinking water system and provides the purest tasting, safest and cleanest water possible in over 70 countries.

As part of our growth agenda, we are looking for an experienced IT Technical Services Team Leader to join our IT team based at our head office in Condell Park, Sydney.

Reporting to the IT Manager – APAC, you will be responsible for leading the day-to-day delivery of IT Technical Services across the APAC region, ensuring reliable, secure and customer-focused technology support for both onsite and remote employees. This is a hands-on leadership role that combines people management, service delivery excellence and technical expertise.

We are looking for someone with strong experience leading technical support or service delivery teams, who can balance operational priorities, manage complex technical escalations and build strong relationships with stakeholders across the business. You will lead a team of IT professionals while working closely with managed service providers, vendors and internal customers to drive service excellence and continuous improvement.

With extensive experience across modern workplace technologies, you will provide technical leadership across Microsoft 365, Azure, Entra ID, Intune, endpoint management, collaboration platforms, networking and infrastructure services. You will also have a passion for improving processes, identifying opportunities for automation and AI, and developing a high-performing, customer-focused team culture.

Ideally, you will have a strong background in IT operations, technical services or infrastructure support, with demonstrated experience leading teams, managing service performance and delivering outcomes in a complex business environment. You will be a confident communicator with excellent stakeholder management skills, strong technical capability and a proactive approach to problem solving and continuous improvement.

If you are an experienced IT leader looking for your next challenge and want to be part of a high-performing and engaged team, then we would love to hear from you!

We are committed to creating a diverse, inclusive and culturally safe workplace and encourage applications from people of all backgrounds and experiences.