APAC Hospitality Account Manager — SaaS Growth & Upsell

Lightspeed Commerce, Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Lightspeed share scheme (we are all co

Unlimited paid time off

Flexible working policy

Health and wellness benefit of $500AUD

Mental health online platform and coun

Paid leave for new parents

LinkedIn Learning license

Rooftop with dining space and BBQ

Self-service cafe-style kitchen and fr

Weekly catered lunches

Sydney office culture events

Chippendale office location

Dog friendly environment

Job summary

Lightspeed Commerce, Inc. in Sydney is seeking an Account Manager to join our APAC Hospitality Sales team.

You’ll manage inbound sales for hospitality venues, build rapport with merchants and tailor Lightspeed solutions to help them achieve their goals. You will upsell and grow recurring revenue by guiding customers through upgrade paths, demoing core POS and modules, and leveraging Salesforce to manage your pipeline in a fast-paced SaaS environment.

Qualifications

• Experience in an account management, sales development representative or similar role carrying a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage and organise pipeline.
• Entrepreneurial approach; you work smarter not harder.
• Good time management with strong organisational skills.

Responsibilities

• Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences.
• Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction.
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.
• Demonstrate software solutions to customers, from core POS products to modules and upgrades.
• Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue.

Skills

Account management

Sales quota experience

SaaS consultative selling

Salesforce proficiency

Entrepreneurial mindset

Time management

Tools

Salesforce

Job description

Lightspeed Commerce, Inc. in Sydney is seeking an Account Manager to join our APAC Hospitality Sales team.

You’ll manage inbound sales for hospitality venues, build rapport with merchants and tailor Lightspeed solutions to help them achieve their goals. You will upsell and grow recurring revenue by guiding customers through upgrade paths, demoing core POS and modules, and leveraging Salesforce to manage your pipeline in a fast-paced SaaS environment.