Account Manager (Hospitality)

Lightspeed Commerce; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Lightspeed share scheme

Unlimited paid time off

Health and wellness benefit

Weekly catered lunches

Brand new office in Chippendale

Job summary

Lightspeed Commerce is seeking an Account Manager for the APAC Hospitality Sales team in Sydney. You will manage inbound sales for hospitality venues, build rapport with merchants, and tailor Lightspeed solutions to meet client goals across the APAC region.

Key responsibilities include upselling, guiding upgrade paths, and demonstrating Lightspeed software from POS to add-ons while driving recurring revenue and advocacy among retailers.

Qualifications

• Experience in account management or sales roles with quotas.
• Understanding of solution-based consultative SaaS sales.
• Ability to use Salesforce.com and other technologies to manage pipelines.
• Entrepreneurial approach with strong time management.

Responsibilities

• Act as a trusted Account Manager to customers who inquire about Lightspeed offerings and tailor recommendations to customer needs.
• Build trust and rapport to upsell and maximise account growth in every interaction.
• Guide qualifying customers through their upgrade path from basic to advanced platforms.
• Demonstrate Lightspeed software solutions from core POS to modules and upgrades.
• Drive reactive upsell from inbound sales and contribute to monthly recurring revenue expansion.
• Build retailer advocacy and contribute to team objectives beyond the role scope.

Skills

Account management

Sales quotas

Consultative SaaS sales

Time management

entrepreneurial mindset

Tools

Salesforce

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager at Lightspeed, you'll join our APAC Hospitality Sales team and you will be responsible for managing inbound sales for our hospitality venues based in the APAC market. Your role will be working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re getting the best solution possible to help them achieve their goals.

What you’ll be doing:

Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences

Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction

Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms

Demonstrate software solutions to customers, from core POS products to modules and upgrades

Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue

And a little bit of…..

Building strong retailer advocacy, increasing hospitality owners empathy and understanding throughout the company

Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success.

Experience in an account management, sales development representative or similar role carrying a sales quota

Understanding of solution-based consultative sales in a SaaS environment

Ability to use Salesforce.com and other technologies to manage and organise pipeline

Entrepreneurial approach; you work smarter not harder

Good time management with strong organisational skills

We know that people are more than what’s on their CV.

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Plus benefits designed to keep you happy, healthy and fulfilled.
• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Rooftop with dining space and BBQ facilities
• Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
• Weekly catered lunches for the entire office
• Exciting events hosted regularly by our Sydney Culture Club
• Brand new office space located in Chippendale, NSW
• Dog friendly environment

Where to from here?

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.